top tips for dealing with unallocated usage

3 Top Tips for dealing with Unallocated Usage

Did you know that leaving unallocated usage unresolved could mean you are missing out on potential revenue?

Unallocated usage charges occur when billed charges from your suppliers have not yet been assigned to specific end customers. If a number is unallocated is your telecom billing system, it cannot be invoiced. Unallocated calls can arise for a variety of reasons.

Understanding Unallocated Usage in your Telecom Billing System

Unallocated usage typically arises from:

  • Missing Service – forgetting to add a new number, resulting in an unknown CLI, which cannot be assigned to a specific customer for invoicing.
  • Missing Rate – if a dialled number lacks a corresponding rate, it cannot be invoiced, leading to revenue loss.
  • Missing Tariff Class – not having a tariff class for a dialled number means it cannot be invoiced. Fortunately, with Tekton Billing you don’t have to worry about these. Unlike other telecom billing software providers, we manage these for our partners by working out the codes included within CDRs and converting them into a more meaningful format.
  • Invalid Date – acting as a safety net, this flags calls made before a number is activated or after disconnection, allowing you to decide whether to bill them.
  • Invalid Network – calls provisioned against the wrong network need correcting to ensure accurate invoicing.


Neglecting these unallocated calls can mean missed revenue opportunities. Check out our top tips below to ensure this doesn’t happen to you!


Top Tips for dealing with Unallocated Usage

1. Retrieve CDR data from your suppliers as frequently as it is available.

Embrace the shift towards daily or even hourly CDR updates to break down your workload throughout the month. This allows you to promptly address any issues and avoids the mad rush at the end of the month.

2. Don’t let unallocated files build up.

Promptly address unallocated calls or write them off as necessary to maintain clarity. If you allow unallocated files to build up over time, it’ll be impossible to see the wood through the trees. Keep your telecom billing system tidy!

3. Deal with things in bulk where possible.

If you have a set of sequential numbers that are missing, they are likely to be a range of DDI numbers that belong to one company. Use ZOEY’s bulk update functionality to bulk select and add them, saving you time and streamlining operations.


By implementing these strategies, you can optimize your telco billing processes, minimize revenue leakage, and ensure accuracy in your invoicing. Don’t let unallocated usage hold back your revenue potential – take action today!

For more top tips from our telecoms billing experts, read:


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