The Most Comprehensive Bureau Billing Service in the Channel
Your own specialist billing team, without the overhead.
Think of us as your billing concierge. Our specialists take care of the day-to-day running of your billing, from supplier files and service changes to posting invoice runs, while you stay front of house with your customers.
We remain completely invisible to your customers, working as an extension of your back-office team so you can focus on growing the business.
Dedicated Billing Team
Invisible to Customers
Day-to-Day Management
Full Access to ZOEY
Is Billing Stretching Your Team Too Thin?
Billing is essential, detailed work. For many growing providers, it takes too much time from the people who should be selling and supporting customers.
One Person Holds the Keys
Billing knowledge concentrated in one person, with no cover when they are away.
Month-End Firefighting
Days lost to checking files, fixing errors and chasing the bill run every month.
Hiring Is Hard
Experienced billing people are difficult and costly to recruit and to retain.
Growth Adds Workload
Every new customer and product adds more admin to an already busy team.
What’s Included in Our Bureau Billing
Unlike providers who limit their support to month-end tasks, we take care of the day-to-day management of your entire billing system.
System Monitoring
Proactive monitoring of supplier file collection, network APIs and email delivery, so problems are caught before they affect billing.
System Administration
Invoice branding, sender addresses, customer portal configuration, CDR loaders and call class codes, all maintained for you.
Service Management
New services, disconnections, transfers, bolt-ons and tariff changes applied accurately, exactly as your team requests them.
Tariffs and Pricing
Tariffs, bundles, rate cards and bespoke customer pricing configured for you, plus bulk changes such as annual RPI increases.
Billing and Invoicing
CDR reprocessing, unallocated usage resolved and invoice runs created, posted and emailed.
Reports and Commissions
Direct Debit and accounting exports, billing investigations and agent commission runs, with statements for your resellers.
What “Good Value” Really Means in Bureau Billing
Bureau services vary widely between billing vendors. What others call bureau, we include in our self-managed service, and our standard bureau service often goes beyond what competitors label premium.
That is why a like-for-like comparison is essential. Ask exactly which tasks are included, how often and by whom, so you are never mis-sold a service that falls short.
A Partnership Built on Service Excellence
Our bureau team immerses itself in your business, building close working relationships and acting as an extension of your team. Partners also receive updates on services, industry trends, regulatory changes and best practice.
Dedicated Specialists
A named team that knows your business, your customers and your products.
Rapid Responses
Fast, personal answers from people who understand billing inside out.
Invisible to Customers
You stay front of house, while we handle the operational heavy lifting.
Industry Insight
Regular updates on regulation, industry trends and billing best practice.
What Our Bureau Partners Say
“My GO-TO for Telecoms & IT billing in the industry. Their Bureau service is essential for fast-growing resellers and the support you receive from this outfit is exceptional”
“The customer support provided was exceptionally friendly and professional, consistently going above and beyond.”
“We have now dealt with Tekton for almost 2 years and love the fact that the staff work as one team. Would highly recommend the services of Tekton to anyone looking to have a dynamic billing bureau. You won’t look back!”
Bureau Billing Questions
Will our customers know you are running our billing?
No. We remain completely invisible to your customers. You stay front of house, handling customer relationships and payments.
Do we keep access to ZOEY?
Yes. Your team keeps full access to ZOEY and both portals, so you can see and do as much as you want.
Is bureau billing just month-end support?
No. We manage your billing day to day, from supplier file monitoring and service changes to posting invoice runs and commission runs.
How is bureau billing priced?
Bureau Billing starts from £200 a month, plus a small percentage of the revenue you bill through ZOEY. Use the estimator on our pricing page for an indication, or request a proposal for your exact rates.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Joe Barker
Google review
“They have delivered on everything they promised… We bill on time every month, we have a close eye on our costs and we are guided with their expertise on their managed service.”
Emdad Rahman
Google review
“We struggled with our old platform and the support was really slow. The bureau team at Tekton are quick to respond and carry out changes. Our customers love the ZOEY billing portal.”
Jason Emmerson
Google review
“Attention to detail and overall customer service are above and beyond. Can’t imagine every bill run without Lucy. Thanks again for all your hard work.”
Hand Your Billing to the Specialists
Tell us how billing works in your business today. We will show you exactly what our bureau team would take on and how it would work for you.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.