telecoms billing software zoey

Overview of Billing Services

Which of our telecom billing services is right for you?

Tekton Billing offers a range of billing services tailored to meet your specific needs.

Whether you prefer self-managed billing, more comprehensive bureau billing or a consultancy service, we have the expertise to help.

Self-Managed Billing

A self-managed service for partners who want full control over all aspects of their telecoms billing. Tekton Billing offers support to ensure you are confident in managing your billing operations, while all day-to-day procedures are handled by you.

Bureau Billing

A bureau billing service for partners who like the assurance that there are experts available to assist at all stages. Tekton Billing takes care of the day-to-day maintenance of your telecom billing system, allowing you to focus on commercial aspects such as rating and inputting new customer information. This is our recommended service level for most partners.

Consultancy

A consultancy service for partners who would prefer to understand how to effectively optimise their billing margins and maximise future growth. Tekton Billing will review your current billing operations and provide recommendations to improve and take your business to the next level.

What’s the difference between Bureau Billing and Self-Billing?

Our Self-Managed Billing offers you full control over your telecoms billing, with Tekton support for automated import of daily and monthly CDR’s. We also offer daily customer support and advice to resolve any errors.

Our Bureau Billing is the most comprehensive bureau service in the channel. You have as much control as you desire, with the assurance that Tekton Billing is taking care of your system. As part of this service, we assist you with the invoice run stages to ensure your invoices are produced in a quick and timely manner.

Our Bureau Service includes the import of daily and monthly CDR’s, error checks, maintenance of customer information, tariffs and rate cards. It also includes the generation of monthly invoices and provision of margin analysis reports pre-invoice runs. Discover more about our service in Bureau Billing Explored: A closer look at Tekton Billing’s approach.

For more information on the difference between bureau billing and self-managed billing, read our informative guide: Bureau Vs. Self-billing: What’s the difference?

telecoms billing services
telecoms billing platform - ensure compliance

Migration Process

At Tekton Billing, we have debunked the myth that billing migrations are painful and disruptive. With hundreds of migrations completed, we have fine-tuned our processes to ensure a seamless transition for our partners.

We offer a fully-managed, slick and accurate migration process. Our set up includes system installation, branding and on boarding tasks up to your parallel and live invoice runs. We also offer comprehensive training with access to our Training Portal and Training Academy.

A typical billing migration process takes between 8-12 weeks. Depending on the input from you and the quality of data being inputted, we have achieved migrations in much shorter time frames.

Read our blog post, Breaking down the barriers to moving telecoms billing systems, to find out more.

Billing System Migration for a major Telecoms Provider

Case Study

“The team at Tekton have been brilliant with our system migration project.

Knowledgeable, thorough and very helpful and quick to respond. The system itself blows the other systems I’ve used out of the water and makes the billing process quick and easy!”

Head of Operations, Your Comms Group

Your Comms logo

Training

Quickly getting to grips with a new telecoms billing software is essential. This is not only important to ensure invoice accuracy, but to maximise margins and deliver an exceptional end-user experience. Training plays a key part in this.

At Tekton Billing, all partners have access to ZOEY’s Training Portal during the migration process. This enables them to practice their usual steps using dummy data to test new workflows and explore functionality.

Once live, partners have permanent access to ZOEY’s dedicated Training Academy. This is dual-purpose. It serves as a standalone ‘how-to’ platform, but also allows users to search for educational articles on specific areas of interest.

The support offered to new partners means they don’t have to worry about the usual ‘lull’ in productivity when embracing new systems. Employees have the necessary learning resources and decision makers can quickly access reports and educational articles to maximise margins!

telecoms billing services

 

The team at Tekton have been brilliant with our system migration project. Knowledgeable, thorough and very helpful and quick to respond. The system itself blows the other systems I’ve used out of the water and makes the billing process quick and easy. The customer portal functionality is fantastic and allows self-service for customers that not even the big networks offer. They may be fairly new on the scene compared to some of their competitors but this has allowed them to re-think how a billing system should work and man it’s good!