Billing Services Built Around Your Business
Run billing yourself, or let our specialists run it for you.
Every Tekton Billing partner gets the complete ZOEY platform, both portals and a UK-based team who understand billing inside out. What changes is how much of the day-to-day work you want us to take on.
Choose self-managed billing for full control with expert support, or bureau billing for a fully managed service from the most comprehensive bureau team in the channel.
Complete ZOEY Platform
Dedicated Support Team
UK-Based Specialists
Training Included
Is Billing Taking Up Too Much of Your Time?
For many growing providers, billing is critical work that pulls skilled people away from customers and growth.
Key Person Risk
Billing knowledge held by one person, with no cover for holidays or sickness.
Month-End Pressure
Bill runs that take over the whole team for days at the end of every month.
Growth Held Back
New products and customers delayed because billing simply can’t keep up.
Limited Support
A billing vendor that only helps at month end, if it helps at all.
Choose How You Run Billing
Both options include the complete ZOEY platform, both portals and support from our UK-based billing team.
Self-Managed Billing
Your team runs billing day to day in ZOEY, while Tekton Billing looks after the platform around you and is on hand whenever you need help.
- Monitoring of supplier file collections and network APIs
- New CDR loaders and call class codes deployed for you
- Invoice branding and customer portal configuration
- Network integration set-up and ongoing support
- Bulk price changes, such as annual RPI increases
Bureau Billing
Our billing specialists take on the day-to-day operation as an extension of your team, while you keep full access to ZOEY and your customer relationships.
- Everything included with self-managed billing
- Tariffs, bundles and service changes maintained for you
- Unallocated usage resolved
- Invoice runs created, posted and emailed
- Direct Debit, accounting exports and commission runs
What “Bureau” Should Really Mean
The term “bureau” varies widely between billing vendors, so a like-for-like comparison matters. Many of the tasks other vendors call bureau are included in our self-managed service, and our standard bureau service often goes beyond what others label premium.
Before you compare quotes, check exactly which tasks are included, from supplier file monitoring through to posting invoice runs.
Support That Goes Further
Whichever service you choose, you get personalised support, rapid response times and a team that knows your business.
Every partner has a dedicated support team, so you always speak to people who know your setup, your suppliers and your products.
Dedicated Team
Every partner is assigned a dedicated support team for continuity and fast responses.
Training Included
One-to-one training, a training portal and the ZOEY Training Academy as standard.
Managed Migration
Our team manages your move to ZOEY, from data cleansing to your first live bill run.
Regular Updates
New ZOEY features and enhancements added regularly, at no extra cost.
Getting Started With Tekton Billing
Switching to ZOEY
A fully managed migration, typically completed in eight to twelve weeks, with supplier charge reconciliation to uncover revenue your old system missed.
Training
Tailored one-to-one training using your own products and data, a training portal during onboarding and permanent access to the Training Academy.
Billing Services Questions
What is the difference between bureau and self-managed billing?
With self-managed billing, your team runs the monthly bill run in ZOEY with our support. With bureau billing, our specialists handle the day-to-day operation for you.
Do both services include the full ZOEY platform?
Yes. Both include every ZOEY module, the admin and customer portals and support from our UK-based team.
How is each service priced?
Both are priced as a monthly platform fee plus a small percentage of billed revenue, tiered as your business grows. Request a quote for pricing based on your business.
Can Tekton Billing help us switch?
Yes. Our team manages your migration to ZOEY, typically in eight to twelve weeks, including supplier charge reconciliation and tailored training.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Rob Lee
Google review
“We’ve been very impressed with the service from Tekton, right from the help from David during the onboarding, through to the day-to-day support from Megan in running our billing process… Thoroughly recommend them.”
Steve Yates
Google review
“First class customer service from Tekton. It’s rare these days to find a partner that delivers on its promises and more. Brilliant work from all at Tekton.”
Jason Emmerson
Google review
“Attention to detail and overall customer service are above and beyond. Can’t imagine every bill run without Lucy. Thanks again for all your hard work.”
Find the Right Service for Your Business
A demo with Tekton Billing is a working session, not a sales pitch. Bring your real billing challenges and we will show you exactly how ZOEY handles them.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.