ZOEY
A refreshingly different telecoms billing software
ZOEY is a cloud-based, self-serve-focused telecoms billing software that stands out from the crowd.
With its intuitive interface, self-serve capabilities, GDPR compliance, open APIs, and active development, ZOEY offers a comprehensive billing solution that covers all your needs.
More than just a traditional billing system, ZOEY has built-in functionality to drive widespread growth and improvements across all aspects of your business.
Key Features of ZOEY
Secure Cloud Hosting
Fully browser-based and hosted on uncontested infrastructure for optimal performance. Our infrastructure is ISO27001 and IL2 certified so you can rest assured your data is protected.
Self-Service Customer Portal
Empower your customers with a fully branded portal where they can view bills, analyse spend and usage, set alerts, and manage their accounts at no additional cost. Enhance customer satisfaction and strengthen your brand.
Automatic Hourly CDR Processing
Stay up-to-date with live activity on your customer base through ZOEY's automatic hourly call data imports. Improve responsiveness and make data-driven decisions with ease.
Supplier API Integration
Integrate with carrier networks through ZOEY's API integrations. Enable your customers to perform real-time SIM swaps, call bars, and automated spend caps with leading wholesale mobile providers.
Automatic Alerting
Give your customers peace of mind and avoid bill shock with ZOEY's automatic alerting capabilities. Set spend and usage limits, and provide timely notifications to ensure a positive customer experience.
Bulk Data Management
Efficiently manage your services with ZOEY's modern, wizard-led interface. Perform bulk removals and replacements of services in just a few clicks, reducing billing overheads and eliminating errors.
Margin Optimisation Suite
Maximise your margins with our revolutionary built-in margin analysis suite. Identify loss-making services, unallocated services and high-margin charges to optimise your profitability.
Contract Management Suite
Save time when calculating ETFs with our contract management suite. ZOEY automatically calculates and displays the remaining contract value, providing a quick resolution for any customers terminating a service.
Key Benefits of Using ZOEY
ZOEY is not just a telecoms billing software; it’s a strategic tool that can drive sales, improve marketing efforts, ensure compliance, enhance customer service, and optimise financial performance.
Sales
ZOEY provides a fully branded customer portal, hosted on your domain. With self-service functionality, cross-selling opportunities, integrated invoicing and sophisticated rating capabilities, we deliver a seamless end-user experience and real USP. These improve brand perception and customer satisfaction to increase sales.
Capable of billing all your IT and Telecom services, ZOEY supports service providers, wholesalers, dealers, resellers & SME’s.
We are delighted that many of our customers have won business on the strength of our ZOEY platform alone.
Find out more in The Value Add of Billing: Driving Sales.
Marketing
Offering partners the convergent billing of multiple services and networks, ranging from mobile, landline, VoIP, IoT, connectivity, IT services and SaaS, the ZOEY platform is vital in maximising the opportunity to cross-sell products into your customer base.
From pop-up portal marketing messages to fully customisable HTML email templates and extensive PDF branding including banners, messages, advertorials and full page inserts, ZOEY has every box covered for your marketing team to drive extensive growth across your business.
Find out more in our Top 5 Ways to Cross-Sell through your Telecoms Billing platform.
Compliance
Fully browser-based and available online 24/7, the ZOEY platform is cloud hosted in ISO 27001/2, IL2, Cyber Essentials & GDPR certified data centres. It also fully supports 2FA.
Customer Service
ZOEY allows end-users to set their own usage and spend limits, with automated alerts programmed at specific costs, percentages or time durations. This ensures resellers limit calls to support, while providing more control to end-users.
Not only is this important to maximise customer satisfaction scores, but it also ensures compliance with Ofcom’s most recent General Conditions update. This came into effect on 17th December 2021.
Finance
Wizard-led, modern, clean, fast and easy-to-use, ZOEY is a 21st century billing platform. Our process-driven management of customer services allow for massive changes in bulk. This covers billable services, cost centres, usernames and contract end-dates, alongside the more typical bulk changes (product, add-ons, ratings, bars etc). What may take hundreds of clicks on other billing platforms, only takes a couple through ZOEY.
In addition, our reporting capabilities are second to none. A full business intelligence reporting and margin analysis suite helps to identify loss-making services, unallocated services, high-margin charges and loss-making usage with complete wizard-led resolution paths.
ZOEY also provides comprehensive month-on-month variance analysis with in-built revenue assurance. It supports manual ad-hoc invoicing with internal comment and PO reference options that seamlessly integrate with leading accounting systems and DD providers.
Find out more in The Value Add of Billing: Reducing Costs.
How much does ZOEY cost?
We keep this very simple – just a monthly fixed fee plus a small percentage of your revenue.
Whilst other vendors typically charge for an endless list of extras and add-ons (end-customer portal, additional user licenses, branding, hosting, APIs, CDR loaders, integrations, minimum commitment fees, out-of-term penalties, dealer portal access, etc), we have no hidden extras.
- Our price includes unlimited users, all modules, features, hosting, branding, customer portal, supported integrations, APIs, unlimited CDR loaders, etc.
- We have no hidden costs such as "minimum fees" or "out-of-term penalties".
- There is no "light" version and no chargeable add-ons either.
