ZOEY
Refreshingly different telecoms billing platform
ZOEY is a cloud-based, self-serve-focused telecoms billing platform that is future proofed for the vibrant and ever-changing IT and Telecoms industry.
Intuitive, responsive, GDPR-compliant with open API’s and active development, our ZOEY platform is a one-stop-shop billing solution.
More than just a traditional billing system, we have built functionality into ZOEY to drive widespread growth and improvements across all aspects of our partners’ business.
Key Features of ZOEY
Secure Cloud Hosting
Fully browser-based and hosted on uncontested infrastructure for optimal performance. Our infrastructure is ISO27001 and IL2 certified so you can rest assured your data is protected.
Self-Service Customer Portal
Fully branded customer portal to give your end-customers visibility and control. Enable users to view bills, analyse spend and usage, set alerts and manage their estate for no added cost.
Automatic Hourly CDR Processing
Stay up-to-date with live activity on your customer base and improve your responsiveness with our automatic hourly call data imports.
Supplier API Integration
With our carrier network API integrations, your end-customers can perform SIM swaps, call bars and automated spend caps to many top wholesale mobile providers in real time.
Automatic Alerting
Provide end users with full alerting capabilities to avoid bill shock and enable them to set spend and usage limits.
Bulk Data Management
Wizard-led, modern interface that enables users to bulk remove and replace services, all in just a few clicks. These efficiencies increase productivity, reduce billing overheads and eliminate human error.
Margin Optimisation Suite
Keep an eye on your margins with our revolutionary built-in margin analysis suite to identify loss-making services, unallocated services and high-margin charges.
Contract Management Suite
Save time when calculating ETFs with our contract management suite. ZOEY automatically calculates and displays the remaining contract value, meaning a quick resolution for any customers terminating a service.
Key Benefits of Using ZOEY
Billing can make or break of a telecoms company. The right telecoms billing platform can help increase your margins, reduce costs, improve your customer service and even drive new sales!
Sales
ZOEY provides a fully branded customer portal, hosted on your domain. With self-service functionality, cross-selling opportunities, integrated invoicing and sophisticated rating capabilities, we deliver a seamless end-user experience and real USP. These improve brand perception and customer satisfaction to increase sales.
Capable of billing all your IT and Telecom services, ZOEY supports service providers, wholesalers, dealers, resellers & SME’s.
We are delighted that many of our customers have won business on the strength of our ZOEY platform alone.
Find out more in The Value Add of Billing: Driving Sales.
Marketing
Offering partners the convergent billing of multiple services and networks, ranging from mobile, landline, VoIP, IoT, connectivity, IT services and SaaS, the ZOEY platform is vital in maximising the opportunity to cross-sell products into your customer base.
From pop-up portal marketing messages to fully customisable HTML email templates and extensive PDF branding including banners, messages, advertorials and full page inserts, ZOEY has every box covered for your marketing team to drive extensive growth across your business.
Compliance
Fully browser-based and available online 24/7, the ZOEY platform is cloud hosted in ISO 27001/2, IL2, Cyber Essentials & GDPR certified data centres. It also fully supports 2FA.
Customer Service
ZOEY allows end-users to set their own usage and spend limits, with automated alerts programmed at specific costs, percentages or time durations. This ensures resellers limit calls to support, while providing more control to end-users.
Not only is this important to maximise customer satisfaction scores, but it also ensures compliance with Ofcom’s most recent General Conditions update. This came into effect on 17th December 2021.
Finance
Wizard-led, modern, clean, fast and easy-to-use, ZOEY is a 21st century billing platform. Our process-driven management of customer services allow for massive changes in bulk. This covers billable services, cost centres, usernames and contract end-dates, alongside the more typical bulk changes (product, add-ons, ratings, bars etc). What may take hundreds of clicks on other billing platforms, only takes a couple through ZOEY.
In addition, our reporting capabilities are second to none. A full business intelligence reporting and margin analysis suite helps to identify loss-making services, unallocated services, high-margin charges and loss-making usage with complete wizard-led resolution paths.
ZOEY also provides comprehensive month-on-month variance analysis with in-built revenue assurance. It supports manual ad-hoc invoicing with internal comment and PO reference options that seamlessly integrate with leading accounting systems and DD providers.
Find out more in The Value Add of Billing: Reducing Costs.
How much does ZOEY cost?
We keep this very simple – just a monthly fixed fee plus a small percentage of your revenue.
Whilst other vendors typically charge for an endless list of extras and add-ons (end-customer portal, additional user licenses, branding, hosting, APIs, CDR loaders, integrations, minimum commitment fees, out-of-term penalties, dealer portal access, etc), we have no hidden extras.
- Our price includes unlimited users, all modules, features, hosting, branding, customer portal, supported integrations, APIs, unlimited CDR loaders, etc.
- We have no hidden costs such as "minimum fees" or "out-of-term penalties".
- There is no "light" version and no chargeable add-ons either.
