Refreshingly different telecoms billing platform
ZOEY is a cloud-based, self-serve-focused telecoms billing platform that is future proofed for the vibrant and ever-changing IT and Telecoms industry.
Intuitive, responsive, GDPR-compliant with open API’s and active development, our ZOEY platform is a one-stop-shop billing solution.
More than just a traditional billing system, we have built functionality into ZOEY to drive widespread growth and improvements across all aspects of our partners’ business.
Key Features of ZOEY
Key Benefits of Using ZOEY
Billing can make or break of a telecoms company. The right telecoms billing platform can help increase your margins, reduce costs, improve your customer service and even drive new sales!
ZOEY provides a fully branded customer portal, hosted on your domain. With self-service functionality, cross-selling opportunities, integrated invoicing and sophisticated rating capabilities, we deliver a seamless end-user experience and real USP. These improve brand perception and customer satisfaction to increase sales.
Capable of billing all your IT and Telecom services, ZOEY supports service providers, wholesalers, dealers, resellers & SME’s.
We are delighted that many of our customers have won business on the strength of our ZOEY platform alone.
Find out more in The Value Add of Billing: Driving Sales.
Offering partners the convergent billing of multiple services and networks, ranging from mobile, landline, VoIP, IoT, connectivity, IT services and SaaS, the ZOEY platform is vital in maximising the opportunity to cross-sell products into your customer base.
From pop-up portal marketing messages to fully customisable HTML email templates and extensive PDF branding including banners, messages, advertorials and full page inserts, ZOEY has every box covered for your marketing team to drive extensive growth across your business.
Fully browser-based and available online 24/7, the ZOEY platform is cloud hosted in ISO 27001/2, IL2, Cyber Essentials & GDPR certified data centres. It also fully supports 2FA.
ZOEY allows end-users to set their own usage and spend limits, with automated alerts programmed at specific costs, percentages or time durations. This ensures resellers limit calls to support, while providing more control to end-users.
Not only is this important to maximise customer satisfaction scores, but it also ensures compliance with Ofcom’s most recent General Conditions update. This came into effect on 17th December 2021.
Wizard-led, modern, clean, fast and easy-to-use, ZOEY is a 21st century billing platform. Our process-driven management of customer services allow for massive changes in bulk. This covers billable services, cost centres, usernames and contract end-dates, alongside the more typical bulk changes (product, add-ons, ratings, bars etc). What may take hundreds of clicks on other billing platforms, only takes a couple through ZOEY.
In addition, our reporting capabilities are second to none. A full business intelligence reporting and margin analysis suite helps to identify loss-making services, unallocated services, high-margin charges and loss-making usage with complete wizard-led resolution paths.
ZOEY also provides comprehensive month-on-month variance analysis with in-built revenue assurance. It supports manual ad-hoc invoicing with internal comment and PO reference options that seamlessly integrate with leading accounting systems and DD providers.
Find out more in The Value Add of Billing: Reducing Costs.
How much does ZOEY cost?
We keep this very simple – just a monthly fixed fee plus a small percentage of your revenue.
Whilst other vendors typically charge for an endless list of extras and add-ons (end-customer portal, additional user licenses, branding, hosting, APIs, CDR loaders, integrations, minimum commitment fees, out-of-term penalties, dealer portal access, etc), we have no hidden extras.