Cutting Edge Technology
ZOEY is an award-winning, adaptable, creative and ultimately exceptional billing solution that ensures customers not only receive the best, but also the most reliable and trustworthy product on the market.
To demonstrate how ZOEY can act as a transformational tool for your business, we have outlined the key features below, but we’d rather show you ourselves, so book a call to discover the benefits you’ll find when you choose ZOEY.
Transformation isn’t a future event. It’s a present day activity.
Below are some of the reasons you’ll love working with ZOEY.
ZOEY, as any network-level billing platform should do, provides the end customer with full alerting capability, enabling them to set their own individual spend and usage limits. This innovative self-care functionality allows our portal to be integrated with the main networks’ API’s allowing you to offer a true out of hours service, 24 hours a day, 7 days a week. The end customer is provided with all the necessary tools to avoid those dreaded bill shocks and ZOEY will automatically flag up any high usage on either an account or an individual service level.
ZOEY is fully auditable. All commands processed through ZOEY can be traced back to an individual user ensuring accountability across your workforce. In addition, all commands processed by your end customer are fully auditable too. An audit trail is created so that all transactions can be analysed and reviewed and the correct party making alterations can be identified.
AUTOMATIC HOURLY CDR PROCESSING
Built upon network-level architecture, ZOEY has the capability to automatically import call data records on an hourly basis. ZOEY enables you to stay right up-to-date with live activity on your base and ensures you can respond efficiently and effectively to the latest data as and when it is received from your suppliers. Crucially you are able to create bespoke retail-rated alerting for your respective customers. All this can be done whilst other users continue working elsewhere in the system and ensures maximum levels of productivity within your billing team.
CARRIER GRADE CUSTOMER PORTAL
ZOEY provides you with a fully branded carrier grade customer portal allowing you to stand head and shoulders above your competitors. Our portal allows the end customer to independently analyse their own invoices, viewing unbilled usage which is updated on an hourly basis. In addition, our portal offers full alerting and barring functionality, allowing the end customers to set their own spend and usage alerts. Finally our portal, without human intervention, enables the end customer to perform SIM swaps and add or remove bars whenever they require.
Billing on behalf of other partners has never been easier on ZOEY. Within our customer facing portal there is clear and easy to use dealer functionality that allows dealers the ability to access the self-care functionality and add and remove their own bolt-ons. Crucially, you will find this frees up your time to work on more productive activities.
FASTER INVOICE RUNS
Tired of being unable to use your billing system when calls are processing? Tired of waiting all night for your invoice run to complete? ZOEY is based on an N-tier open architecture and as such, invoice runs can be completed in a matter of minutes. This is because there is little dependence, if any, on the system processing time from the amount of user records.
ZOEY is hosted on your individual domain and this will allow both you and your customers to access the billing platform through your own business URL. ZOEY is a transformational tool; having your own URL helps to emphasise to your end customers that you operate similarly to a network–level provider.
ZOEY works in conjunction with your business and by providing independent instances of billing systems we offer you the ability to freely expand alongside the growth of your business. Call processing is only limited to the hardware and therefore the growth potential of our system is endless. Gone are the days when “system overload” at peaks times of the billing calendar cause your business to grind to a halt.
ZOEY is more than just a billing system; it comes complete with a selection of unique and tailored dashboards. We pride ourselves on understanding your key business drivers and we have developed extensive user specific dashboards that allow you to easily review your important data like sales, costs, margins, connections, renewals and highest spending customers.
MARGIN ANALYSIS SUITE
ZOEY has a revolutionary built-in margin analysis suite that has been designed to replicate the day-to-day running of your business. This allows you to have in-depth granular views on margins by customer, CLI or network. The margin analysis suite allows you to keep a continual eye on your margins and enables you to respond quickly when required.
Migration is one of key buzz-words that comes to mind when discussing billing. Our background in the industry means we have completed over 100 major network migrations in our time, ranging from anything between 100 and 1 million subscribers. We have therefore built a series of simple tools to ensure your migration runs as smooth as possible. We aim to complete all migrations within a 12 week period with a side-by-side invoice run taking place at this point. Many migrations can be completed within an 8 week period however this will be determined as part of your migration meeting and project planning.
Global or end customer level views within ZOEY allow you to manage your wholesale cost base whilst keeping a close eye on your end customer’s usage, thus ensuring you are maximising margin generation by making use of the best buy and sell tariffs. The benefits are two fold; end customers are delighted with your proactive account management, whilst you are delighted at the additional margin that you are generating by driving cost efficiencies across your base.
ZOEY provides the ultimate revenue assurance using a series of quick and easy to use tools. From quickly spotting loss-making calls, missing services and high margin usage you can watch your bill run start to take shape before it is even produced. Crucially these tools help you to build your relationship with your end customer, allowing you to proactively manage their account, spotting those high charges early and avoiding those difficult “bill shock” conversations.
Searchable fields within ZOEY allow you to quickly find and select multiple CLIs to perform batch processes such as tariff migrations, adding/removing bolt-ons and updating contract information. Whilst not seen as a necessity these searchable fields will prove invaluable to you and will drive efficiency throughout your business.
ZOEY is a fully hosted system and we operate fully mirrored data centres in a high availability environment. In addition we take further on site back-ups to protect your data. Our infrastructure supplier is IASME GDPR certified and the data centres they host the infrastructure in are ISO27001 and IL2 certified so you can be assured that all of your sensitive data is held within the most restricted environments.
SINGLE SIGN-ON AUTHENTICATION
Gone are the days where you and your customer are not looking at the same information, ZOEY is fully integrated system which provides single access to your billing platform and your end customer platform. The seamless transition between platforms ensures you can quickly deal with customer queries and then return equally as quickly back to your daily billing tasks.
Sage, Xero, GoCardless and Dynamics are just a few examples of how ZOEY can be fully integrated into your business. ZOEY should be viewed as more than just a billing system; it is a tool by which you can drive efficiency, allowing your employees to focus their energy on more productive tasks. We have a comprehensive set of API interfaces allowing us to interact with many different types of software and we are always willing to explore new integrations if they will help to improve your business processes.
OFCOM regulation has stated that all resellers must allow their end customers the opportunity to set a spend cap of their choice. Quick to respond to industry-wide issues, ZOEY has an in-built spend capping interface which allows the end customer to create and set their own bill capping limits as if they were working directly with a major UK network. We believe this interface is truly unique and is a demonstration of how we can quickly and easily respond to the ever changing regulation within the industry.
Our carrier grade rating engine allows you to control as much or as little as you wish through an intuitive user interface. Whether it is minimum call charges, network access charges or call set up fees, our comprehensive rating engine has the ability to deal with all of your billing requirements. You also have the ability to create shared bundles, aggregated billing or a mixture of the two.
ZOEY allows for multiple user profiles to be created which enable you to tailor the system, preventing specific users having access to more commercially sensitive information. Our Super User login allows for a more holistic view of your business, highlighting areas ranging from historical revenues to wholesale cost trends and, more importantly, margin trend analysis. By contrast, our Billing Manager login would only provide the user with the ability to see a selection of commercial data but includes more tailored information on the current stage of the invoice run.
0203 972 3723
Bourne House Business Centre,
475 Godstone Road,