Billing Software for Telecoms, MSPs and Subscription Businesses
One platform to bill recurring, usage and one-off charges accurately, at any scale.
ZOEY, the award-winning billing platform from Tekton Billing, brings recurring charges and usage together in one place, for any service and from any supplier. Your team gets a powerful admin portal; your customers get a fully branded portal to analyse their billing and manage their account.
The result is accurate invoices, protected margins and a billing operation that scales with your business.
400+ Supported Providers
Customer Self-Service Portal
Network Integrations
Fully Independent
Accurate Billing Without the Manual Workload
As your portfolio grows, so does the effort of billing it: new services, supplier changes and spreadsheets to reconcile. ZOEY brings every step into one connected platform, so your team spends less time preparing invoices and more time growing the business.
- Recurring, usage and one-off charges on a single, clearly itemised invoice
- Supplier costs reconciled automatically against what you bill
- Wizard-led changes and bulk updates in place of repetitive admin
- Variance checks on every draft invoice before it is posted
- Invoices published to your customer portal and emailed from your own domain
From Supplier Data to Customer Invoice
ZOEY automates the journey from raw usage to a finished invoice, with checks built in at every stage.
01
Collect
CDRs and SDRs from more than 400 supported providers, collected automatically by SFTP and API.
02
Rate
Usage rated against your own tariffs, rate cards, bundles and allowances – by the second, minute, message or megabyte.
03
Validate
Unallocated usage and supplier differences flagged throughout the month, so issues are resolved before the bill run.
04
Invoice
Branded invoices posted and emailed in a single run, with usage published straight to your customer portal.
Two Powerful Portals, Included as Standard
Every ZOEY subscription includes both portals – with no add-on licences and no extra fees.
The Admin Portal
A wizard-led workspace that streamlines every common billing task, from new connections and tariff changes to contract renewals and termination fees.
- Tariffs, bolt-ons, rate cards and shared or pooled bundles
- Bulk changes across large numbers of services in one action
- Customer-specific pricing and time-limited promotions
- Multi-brand invoicing for dealer and white-label models
- P&L dashboards, exportable reports and a full audit log
The Customer Portal
A fully branded portal on your own domain that gives customers complete transparency over their account and reduces the queries reaching your team.
- Near real-time unbilled usage, spend and allowances
- Bill analytics by cost centre, department and user
- Email and SMS usage alerts, with optional service barring
- Invoice history, PDF copies and reports on demand
- Built-in ticketing and targeted in-portal messaging
Network Self-Service Your Competitors Can’t Match
Most billing platforms stop at the invoice. Through enhanced integrations with leading wholesale mobile providers, ZOEY lets your customers manage their own services from your branded portal, with every request processed in real time through the provider’s systems.
It is the level of self-service customers expect from the major networks – delivered under your brand, with fewer requests for your support team to handle.
Real-Time SIM Swaps
Customers replace lost or damaged SIMs themselves, without raising a ticket.
Instant Call Barring
International, premium-rate and data bars applied and lifted on demand.
Spend Caps and Alerts
Multi-stage email and SMS alerts, with optional barring to prevent bill shock.
Direct Network Provisioning
ZOEY SP adds direct O2 and Vodafone provisioning for mobile service providers.
Protect the Revenue You’ve Earned
Billing errors rarely announce themselves. ZOEY’s revenue assurance tools surface them for you, before they become lost revenue.
Unallocated Usage
Usage that cannot be matched or rated is held in one place, with guided wizards to resolve it quickly.
Supplier Reconciliation
Supplier records are compared month on month, highlighting new, closed and changed charges for review.
Margin Analysis
Loss-making services, unallocated wholesale costs and unusual margins are identified automatically.
Pre-Invoice Checks
Every draft invoice is compared with previous periods, with drill-down into any significant variance.
Built for the Way You Do Business
From telecoms and MSPs to ISPs, IoT and managed print, ZOEY adapts to the way you sell and bill.
Telecoms and Mobile
Bring mobile, voice and connectivity together on one platform, with supplier usage rated against your own retail tariffs.
Managed Service Providers
Bill Microsoft 365, security, support and cloud services on one invoice, with clear margin on every service.
Subscription Services
Manage changing subscriptions, part-period charges and one-off fees accurately, without rebuilding invoices each month.
Choose How You Run Billing
Choose the level of support that suits your team. Run billing yourself with our UK-based specialists behind you, or let them run it for you, with full access to ZOEY either way.
Self-Managed Billing
Your team runs billing day to day in ZOEY, while Tekton Billing looks after the platform around you.
- Monitoring of supplier file collections and network APIs
- New CDR loaders and call class codes deployed for you
- Invoice branding and customer portal configuration
- Network integration set-up and ongoing support
- Bulk price changes, such as annual RPI increases
Bureau Billing
Our billing specialists take on the day-to-day operation, while your team keeps full access to ZOEY.
- Everything included with self-managed billing
- Tariffs, bundles and service changes maintained for you
- Unallocated usage resolved
- Invoice runs created, posted and emailed
- Direct Debit, accounting exports and commission runs
Customer Success Stories
Case Study
Your Comms Group
Brought fixed and mobile billing together on ZOEY and introduced customer self-service.
Case Study
Scancom
Their managing director estimates saving at least an hour a day with bureau billing.
Case Study
IPEX
A managed service provider that moved to a simpler, faster billing workflow, with full migration support from our team.
The Billing Specialists Behind ZOEY
Tekton Billing was built by billing specialists who saw how much time providers lose to manual billing. That hands-on experience still shapes everything we do.
We are independent, family-owned and certified to ISO 27001 and Cyber Essentials. Our developers, billing specialists and UK-based support team work alongside you – from migration and onboarding to every invoice run that follows.
UK-Based Team
Billing specialists, developers and support under one roof.
ISO 27001 Certified
Independently audited information security.
Cyber Essentials
Certified protection against common cyber threats.
Independent and Family-Owned
Not tied to any network or distributor.
More Ways ZOEY Can Support Your Growth
ZOEY Rate: Rating at Scale
For service providers and networks with their own CRM, portals and invoicing. ZOEY Rate mediates and rates many millions of usage records against your charging rules and returns rated data straight to your systems.
International Billing
ZOEY bills in GBP, USD and EUR as standard, with further currencies on request, and connects to specialist communications tax engines, so the right taxes are applied in every market you bill.
Frequently Asked Questions
What types of businesses use ZOEY?
ZOEY is used by telecoms providers and resellers, MSPs, ISPs, IoT and managed print providers, and subscription businesses that need to bill recurring, usage and one-off charges accurately.
Can ZOEY load usage from our suppliers?
ZOEY loads CDRs and SDRs from more than 400 supported providers, collecting files automatically by SFTP and API. If one of yours isn’t supported, we build the connection free of charge.
Is the customer portal an extra cost?
No. The admin portal and the fully branded customer portal are both included as standard with every ZOEY subscription.
Can Tekton Billing run our billing for us?
Yes. With bureau billing, our specialists take on the day-to-day operation, while your team keeps full access to ZOEY.
How long does it take to move to ZOEY?
Every migration is planned around your business. Our team maps your customers, services and tariffs with you and checks your first bill runs, so you can switch with confidence.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Ryan Mariner
Google review
“The platform is super user friendly, offering a clear ‘front end’ and ‘back end’ divide, with both being very easy to navigate… Where they truly excel though is in their support.”
Myla Iqbal
Google review
“After spending 12 years with our last billing provider, we were hesitant to move… Three months of planning a successful migration, two months of live billing and an excellent support team have made us think: why did we not do this sooner?”
Emrah Kulunk
Google review
“We have now dealt with Tekton for almost three years and love the fact that the staff work as one team… Would highly recommend Tekton to anyone looking for a dynamic billing bureau.”
See ZOEY in Action
A demo with Tekton Billing is a working session, not a sales pitch. Bring your real billing challenges and we will show you exactly how ZOEY handles them.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.
Our Latest Blogs
Why telecom billing is hard to get right across mobile, broadband, landline and IoT, and how to improve billing accuracy.
How MSPs can evaluate billing software for revenue assurance: the checks that matter and where revenue is lost.
What to look for in telecom billing software that combines recurring charges and usage on one accurate invoice.