Self-Managed Billing: Full Control, Backed by Expert Support
Run billing your way, knowing specialists are always on hand.
Our self-managed service is designed for partners who want full ownership of their billing operation. Your team runs the monthly bill run in ZOEY, with the confidence that comes from expert training and ongoing support.
Whatever your size or billing complexity, we give you everything you need to manage billing from start to finish, and we take care of the platform around you.
Full Control
Training Included
Day-to-Day Support
Managed Extras Included
Want Control Without Going It Alone?
Many billing teams want to run their own billing, but not on a platform that leaves them unsupported.
Support Only at Month End
Vendors who are hard to reach when something goes wrong mid-month.
Technical Jobs Left to You
CDR loaders, call class codes and portal set-up handed back to your team.
Chargeable Extras
Everyday requests, such as annual RPI increases, billed as extra work.
Learning on the Job
Generic videos instead of training built around your own data and products.
What’s Included in Self-Managed Billing
Everything your team needs to run billing with confidence, plus managed extras handled by our team.
Everything You Need to Run Billing
Your team gets full access to ZOEY and everything needed to run billing confidently from day one.
- Full access to the ZOEY billing platform
- Initial onboarding and system training
- Automated collection and import of daily and monthly CDRs
- Day-to-day support for troubleshooting and advice
- Regular platform updates and feature enhancements
Managed Extras at No Extra Cost
Despite being self-managed, your service includes a number of managed tasks handled by our team.
- Importing manual CDRs as needed
- Deploying and maintaining CDR loaders and call class codes
- Customer portal branding and styling
- Monitoring of supplier file collections and network APIs
- Bulk customer RPI increases
You’re Never on Your Own
Although your team runs the billing process, our UK-based support team is here to help with questions, advice, best practice and further training whenever you need it.
Every partner has a dedicated support team, so you always speak to people who know your setup, your suppliers and your products.
Service You Can Rely On
Whether you choose self-managed or bureau billing, we are committed to personalised support, rapid response times and an ongoing partnership.
Dedicated Team
A support team that knows your setup, your products and your suppliers.
Ongoing Training
Further online training whenever you need it, free of charge.
Regular Updates
New features and enhancements added to ZOEY at no extra cost.
Bureau Option
More hands-on support is available through our bureau service.
What Our Self-Managed Partners Say
“The support has been exceptionally friendly and professional, consistently going above and beyond”
“Tekton give an excellent bespoke service, with a can-do attitude. Nothing is a problem, and they always offer a solution. Queries are dealt with promptly.”
“I love working with Tekton. Not only is the platform easy to use and designed with the end user in mind, but the support is unmatched.”
Self-Managed Billing Questions
What does our team do with self-managed billing?
Your team runs the monthly bill run in ZOEY, including service changes, tariffs and invoice runs, with our support and training throughout.
Which tasks does Tekton Billing still handle?
We monitor supplier file collections and network APIs, deploy CDR loaders and call class codes, brand your customer portal and apply bulk RPI increases.
Is training included?
Yes. Onboarding includes tailored one-to-one training, and you have permanent access to the ZOEY Training Academy once you are live.
What if we need more help later?
Our bureau billing service provides a fully managed option, ideal for fast-growing providers or teams with limited internal resource.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Sarah Hudson
Google review
“We have been using Tekton for our billing for just over 12 months and they offer a great service from start to finish. Easy to use system and full support from the helpdesk team.”
Steve Yates
Google review
“First class customer service from Tekton. It’s rare these days to find a partner that delivers on its promises and more. Brilliant work from all at Tekton.”
Hany Elkateb
Google review
“You have made the bill run process very easy for us, and all the new additions you are adding are awesome and help simplify the process even more.”
See Self-Managed Billing in Action
A demo with Tekton Billing is a working session, not a sales pitch. Bring your real billing challenges and we will show you exactly how ZOEY handles them.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.