How can channel businesses use billing to their advantage?
With so many competitors ready and waiting to poach customers, as well as the constant race to reduce prices to attract more new customers, channel organisations need genuinely unique selling points, and a level of customer service that can’t be matched by those same...
What does billing the future of communications look like?
It’s an exciting time to be a part of the telecoms industry. Data usage has exploded in recent years and with so many new technologies being adopted, resellers have a huge opportunity to differentiate their brands, not just through the solutions they offer, but how...
Dispelling the myth that it’s “hard to move billing systems”…
The common perception within the IT and Telecoms reseller space is that billing migrations are painful and disruptive. This is a perception that we have tried actively to change – why should it be that difficult? With hundreds of migrations completed in the last 3...
Ofcom update: Is your channel business compliant?
Without much song or dance, Ofcom’s most recent amends to their General Conditions, with new rules around giving end-customers more control over bundles and alerts, came into effect on 17th December 2021. And with even more new guidance arriving mid-year, it’s...
Do I really need a billing system?
Given that we sell a billing platform, our usual answer is yes. But that’s not the point of this blog. A lot of the potential customers we speak to have a slightly skewed point of view of what a billing platform can do, and what’s involved in adopting a system like...
Building credibility in the channel through your billing
The connected world and social media can be a blessing and a curse. It allows businesses to easily market to a huge audience, but equally if a business does something wrong, the rest of the world gets to know about it very quickly! And in such a competitive market,...
How automation will improve your billing
Automation is one of those buzz-words that you hear across the channel, and while it is certainly over-used, it’s still an essential aspect of your operation, enabling you to be more efficient and accurate with your customers data. Plus, taking away the monotonous,...
The benefits of self-serve functionality
As more and more businesses move their operations to the cloud and leverage collaboration tools like video calling, data usage is increasing massively – nearly doubling in the last year. While increased usage is always a boon for the channel, such increases can lead...