In such a competitive marketplace, channel operations need to stand out from the crowd if they are to attract new customers. And in this new digital-first world, end-users want to manage their own accounts easily, supported by clear and robust usage data to inform...
We all know how tight margins are in the Channel, especially with such strong competition and ever-shrinking budgets… To help start your 2021 off in the right way, our ‘10 steps for the perfect bill run’ will help you optimise your process and maximise your margins...
Here at Tekton, we’re always looking to enhance the robust billing capabilities and ease-of-use that have made ZOEY such a popular billing platform in the channel. While businesses are strained and adapting through the pandemic, we’re fully focussed on adding features...
ZOEY continues to evolve to the billing needs of Channel operators With businesses driving to find new efficiencies, self-service is becoming increasingly important to ensure your team are maximising their productivity and delivering the right level of service to your...
This year’s Comms National Awards was certainly one to remember. From pandas drinking champagne out of the bottle to Colin Murray’s excellent commentary, it was a great night. Not only for the Channel to unwind, especially after the last six months, but for Tekton it...
Right now, businesses are trying to find ways to work leaner and smarter. Digital enablement and optimisation are quickly becoming key focuses as operations are finding new ways to adapt to the economic landscape after the challenges of the National Lockdown.One way...
ZOEY: Helping Channel Resellers Resist the Pandemic Recession Back in August, the UK announced it had slid back into a recession. Obviously, the largest contributing factor to this was the global pandemic and resulting economic impact. Thankfully, outlooks were...
Since we officially launched ZOEY back at Channel Live in September 2019, a lot has changed. But even in the midst of the largest economic upheaval for over a generation, we could not be prouder to see how the business has flourished in just 12 months. ZOEY’s...
Flexible working policies and a business’ approach to implementing them, have been thrust to the top of boardroom agendas in the last couple of months and businesses are realising the importance of ensuring employees have access to the resources and infrastructure...
Even though BT announced last year that they will start to deactivate the ageing ISDN telephone network in 2025, many businesses are still not aware that their telephony system may need replacing before the network is switched off for good. If left too late,...
