Even though BT announced last year that they will start to deactivate the ageing ISDN telephone network in 2025, many businesses are still not aware that their telephony system may need replacing before the network is switched off for good. If left too late,...
The introduction of GDPR in May last year caused many headaches in the run up to the deadline and as it came and went, businesses struggled to ensure they were compliant with the new laws. The threat of penalisation has prompted organisations to invest significant...
In the last decade, telecom providers have been racing to find the lowest price first in order to attract new customers and keep existing ones from leaving. With market rivals having to copy this practice to stay competitive, it has become an uphill struggle to...
The current switchover and uptake of 5G technology represents a fundamental change compared to 4G and previous mobile data networks. New and improved features like one millisecond latency and high bandwidth (up to 10 Gbps), as well as the rise in connected devices and...
Since the 3G revolution, mobile phones have become the contact mode of choice, eliminating the need for public telephone boxes and reducing the requirement for businesses to use fixed line telephones and fixed internet access. Business Implications Small and...
Since the digital revolution and the uptake of personal computing, viruses have always been a thorn in the side of IT administrators worldwide. As the majority of users have moved from desktop consumption to mobile, hackers have also turned their attention to where...
No matter the industry, establishing budget limits is an essential process to setting the expectations and performance of a business, as well as protecting its future success from overspend. Billing, specifically establishing usage or spend caps, is currently going...
As businesses look to amalgamate their network services under one umbrella, and given the rise of VoIP and other internet-based connectivity, network providers and resellers have been challenged to create simple user-facing management tools.Take Control of your...
Traditional billing systems can seriously affect the day-to-day running of network suppliers and resellers by using on-site computers to perform invoice runs that may take hours, over-night or even through weekends depending on volume. System overload can also...
Late landing call data has proved a headache for billing platforms over the decades, given the batch-processed nature of traditional billing systems that may have to work overnight to perform an invoice run. If any CDR is late to the batch and doesn’t get included, it...
