Billing Software FAQs
Straight answers to the questions we are asked most.
Choosing a billing platform is a big decision, and you will have plenty of questions. We have gathered the ones we hear most often from telecoms providers, MSPs and subscription businesses, covering ZOEY’s features, supplier integrations, migration, our services, pricing and security.
If your question is not answered here, our team is always happy to help. Get in touch or book a demo, and we will talk it through with your own billing in mind.
About ZOEY and Tekton Billing
What is billing software?
Billing software automates the billing and revenue management process for telecoms, IT and subscription businesses. It manages recurring charges, rates usage, produces customer invoices and helps you bill accurately for every service you sell.
Do I really need a dedicated billing system?
If you are growing, yes. Spreadsheets and accounting software might work early on, but they cannot handle CDR rating, recurring charges, prorating or usage-based billing at scale. A dedicated platform improves accuracy, reduces customer queries and helps you grow with confidence.
What size business is ZOEY suitable for?
ZOEY is designed for telecoms providers, MSPs and resellers of all sizes, from growing businesses moving away from spreadsheets to large multi-service providers billing millions in recurring revenue. Our pricing is based on billed revenue, so it scales with you.
Why choose Tekton Billing?
We combine an award-winning platform with exceptional people. ZOEY brings automated rating, revenue assurance and two branded portals together, and our UK team, including the most comprehensive bureau service in the channel, helps partners improve billing, delight customers and protect their margins.
What are the system requirements for ZOEY?
None beyond a modern web browser and an internet connection. ZOEY is cloud-hosted, so your team can use it securely from any device.
Features and Invoicing
Can I bill multiple products and suppliers together?
Yes. ZOEY supports converged billing, so telecoms, VoIP, connectivity, mobile, IoT, hosted telephony, IT licensing, support, hardware, managed print and other services can appear on one invoice. Charges for services connected on different dates are prorated automatically onto a common billing cycle.
Can I create my own tariffs and bundles?
Yes. ZOEY supports everything from simple rate cards to complex tariffs, with custom rates, priority rate cards and bundles of minutes, texts and data. Bundles can be shared, aggregated or self-optimising, so you can build the proposition your customers want.
Will invoices go out in my branding?
Yes. ZOEY is fully white-labelled. Invoice PDFs, customer emails, alerts and the customer portal all carry your logo, colours and company details. Ask us for a free branding pack to see examples in your own branding.
Are emails sent from my own email address?
Yes. Emails from ZOEY can use your own domain and email address, so invoices and communications come directly from your business. Tekton Billing remains invisible to your customers.
Can customers view invoices online?
Yes. The branded customer portal, hosted on your domain, lets customers view and download invoices, see usage and spend, run reports, set alerts, review billing history and manage parts of their account online.
Suppliers and Integrations
Which wholesale suppliers do you support?
ZOEY loads usage from more than 400 supported providers across telecoms, VoIP, connectivity, mobile, managed print and IT services. If one of your suppliers is not supported, we build the connection for you at no extra cost.
How are supplier files loaded into ZOEY?
Where suppliers publish CDR and SDR files over SFTP or by API, ZOEY collects and imports them automatically, in many cases hourly. Files supplied by other methods can be imported manually, or our team can manage this for you.
Which networks support real-time self-service?
Through enhanced integrations with leading wholesale providers, your customers can swap SIMs, apply bars and set caps in real time from your branded portal. Ask us which of your networks are supported.
Do I still need an accounting system?
Yes. ZOEY handles rating, usage processing and invoice production, then passes invoice data to your accounting system for payments, receivables and credit control. ZOEY produces import files for packages such as Xero, Sage and QuickBooks, typically a one-click export and import.
How do I collect Direct Debit and card payments?
ZOEY integrates with GoCardless and Stripe, and produces collection files for Direct Debit bureaus such as Access PaySuite and FastPay, so you can collect payments without re-keying invoice data.
Can ZOEY connect to our other systems?
Yes. ZOEY’s Zapier listing includes pre-built integrations for HubSpot and Zoho, and our open APIs have powered full integrations with CRMs such as Salesforce, Microsoft Dynamics and ServiceNow.
Can’t Find Your Answer?
Every billing operation is different, so some questions are best answered in conversation. Our team will happily talk through your services, suppliers and goals.
Book a demo to see ZOEY with your own scenarios, or contact us with any question at all.
Book a Demo
See ZOEY working with your own billing scenarios.
Request a Quote
Get a clear proposal built around your business.
Call Us
Speak to our UK team on +44 20 3972 3723.
Email Us
Write to info@tektonbilling.com and we will reply promptly.
Migration, Training and Services
How long does a migration take?
A typical migration takes eight to twelve weeks, depending on data quality and your input, and we have completed some in much shorter timeframes. For a new deployment without data migration, most implementations take one to two weeks.
Can I migrate from my existing billing platform?
Yes. We regularly move providers from legacy billing platforms, spreadsheets and manual processes. Migration includes data extraction and cleansing, supplier charge reconciliation, parallel invoice runs, tailored training and go-live support, so billing continues without disruption.
Is training included?
Yes. Training is included as standard in both implementation and ongoing subscriptions. It is delivered by Tekton Billing specialists and tailored to your services, processes and workflows.
What is the difference between self-managed and bureau billing?
With self-managed billing, your team runs ZOEY day to day, with our training and support behind you. With bureau billing, our specialists handle the day-to-day administration, from customer and charge changes to bill runs and checks, while you stay front of house with your customers.
What does your bureau billing service include?
Our bureau service is the most comprehensive in the channel. It includes collecting and importing usage, creating and maintaining tariffs, managing customer services, producing monthly invoices, applying price increases and expert support, all under your instruction and invisible to your customers.
Pricing
How much does ZOEY cost?
Self-Managed and Bureau Billing both start from £200 a month, plus a small percentage of the revenue you bill through ZOEY. Our pricing page has an estimator for up to £50,000 of billed revenue a month, and your proposal confirms the exact rates.
What is included in the price?
Unlimited users, every module, secure hosting, branding, the customer portal and new supplier connections come as standard. There is no light version and no add-on fees.
How do I get a quote?
Request pricing online or book a demo, and we will send a clear proposal with no obligation to proceed.
Security and Hosting
What security certifications does Tekton Billing hold?
Tekton Billing is certified to ISO 27001 and holds Cyber Essentials certification. We can share our current certificates on request.
Where is ZOEY hosted?
ZOEY is hosted in UK private-cloud infrastructure as standard, across two data centres with failover for resilience. Hosting in Europe, the USA and other regions can be arranged where your requirements call for it.
How is my data protected?
Through secure infrastructure, ISO 27001 controls, two-factor authentication for every user and annual independent penetration testing by a CREST-accredited provider.
Is ZOEY GDPR compliant?
ZOEY is designed to support GDPR compliance, with customer data held in the UK as standard and handled under our ISO 27001 certified processes.
Still Have Questions?
The quickest way to get answers is to see ZOEY in action. Bring your questions and your billing challenges, and we will work through them together.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.