Billing Case Studies and Customer Stories
Real businesses, real billing challenges, real results.
The best way to judge a billing partner is to hear from the businesses already working with them. These stories show how service providers moved to ZOEY, what changed in their billing operation and what it meant for their teams and their customers.
From combining separate billing platforms to handing the day-to-day to our bureau team, every story starts with a familiar challenge. Read how they solved it, then let us show you how ZOEY could do the same for you.
Featured Customer Stories
Three service providers, three different challenges and one billing platform that brought them together.
Your Comms Group
Migration Case Study
Your Comms Group replaced two separate billing platforms with ZOEY, putting fixed, mobile and IoT services on one invoice and giving customers and resellers their own branded self-service portals.
Scancom
Bureau Billing Case Study
Scancom handed day-to-day billing to our bureau team and went live just seven weeks after the first conversation. Its managing director now estimates he saves at least an hour every day.
IPEX
Support Case Study
Managed service provider IPEX left a complicated, restrictive billing workflow behind for ZOEY, with guided migration, hourly usage imports and support from our team through every one of its early bill runs.
Results Our Partners Report
Every business has its own service mix, suppliers and way of working, so results vary. But the same themes come up again and again when partners move to ZOEY.
Fewer manual tasks, fewer customer queries and more control over the numbers that matter.
One Invoice for Every Service
Your Comms Group now sends customers a single bill instead of several.
An Hour Saved Every Day
Scancom’s managing director estimates the time he saves each day.
Live in Seven Weeks
Scancom billed its first customers in ZOEY seven weeks after first contact.
Fewer Customer Calls
Self-service cut routine requests to customer service teams.
What Our Partners Say
In their own words, from the businesses that run their billing on ZOEY.
Ucomms Solutions
Managing Director
“We have now dealt with Tekton for almost two years and love the fact that the staff work as one team. Would highly recommend the services of Tekton to anyone looking to have a dynamic billing bureau service. You won’t look back!”
Storm IT
Account Manager
“We have been working with Tekton Billing for a little over a year now. It is the best decision we made. Their billing platform is very easy to navigate and has everything on it that we need. No more Excel spreadsheets for us.”
dbfb
Commercial Director
“They’re always open to bespoke development and have assisted on calls directly, with both networks and customers. I couldn’t recommend ZOEY and the Tekton team enough.”
Why Partners Choose Tekton Billing
Telecoms providers, MSPs and subscription businesses choose Tekton Billing for far more than software. Here is what sets us apart.
Fully Supplier-Agnostic
Tekton Billing isn’t tied to any network or distributor, so you choose the suppliers that suit your business and change them whenever you need to.
New Providers Built Free
Usage loads from more than 400 supported providers. If one of yours isn’t on the list, we build the connection for you at no extra cost.
Your Brand, Front and Centre
Customers see your logo, colours and web address on their portal, invoices and emails, never ours, giving you a real edge over competitors.
Everything Included
Unlimited users, every module, hosting, branding and the customer portal come as standard, with no light version and no add-on fees.
UK Billing Specialists
Our UK-based team understands billing inside out, from rate cards and supplier files to month-end, and is on hand whenever you need us.
Certified and Secure
Tekton Billing is certified to ISO 27001 and Cyber Essentials, and every ZOEY user is protected by two-factor authentication as standard, with single sign-on (SSO) available for your team and your customers.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Ryan Mariner
Google review
“The platform is super user friendly, offering a clear ‘front end’ and ‘back end’ divide, with both being very easy to navigate… Where they truly excel though is in their support.”
Myla Iqbal
Google review
“After spending 12 years with our last billing provider, we were hesitant to move… Three months of planning a successful migration, two months of live billing and an excellent support team have made us think: why did we not do this sooner?”
Hayley Smart
Google review
“We are very precise in how we run our company’s billing and nothing is too much for Aline. She is always happy and on hand to help.”
Zuzanna Ikonix
Google review
“We recently transitioned to Tekton, and the experience was impressively smooth and hassle-free, thanks to the outstanding support from everyone involved.”
Jamie Shaw
Prestige Telecom Group · Google review
“At Prestige Telecom Group, we have used Tekton Billing for a number of years now, and I have never had an issue… Thank you Tekton for all of the support over the years!”
Sarah Hudson
Google review
“We have been using Tekton for our billing for just over 12 months and they offer a great service from start to finish. Easy to use system and full support from the helpdesk team.”
Write Your Own Success Story
Every story on this page started with a conversation. Tell us about your billing today and we will show you what ZOEY could change for your business.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.