Tailored Training That Empowers Your Team From Day One
Expert-led, built around your own data and free of charge.
A powerful billing system is only as effective as the people using it. That is why our training goes far beyond generic videos and user guides.
Every Tekton Billing partner receives personalised, expert-led training that gives your team the confidence and skills to get the most out of ZOEY from the very start.
One-to-One Sessions
Built on Your Data
Training Portal
Training Academy
Worried About the Learning Curve?
A new system should make your team more productive, not less. These are the concerns we hear most often.
Generic Training
Videos and manuals that don’t reflect your products or your processes.
Productivity Dip
A drop in output while the team gets to grips with new software.
Nowhere to Practise
No safe place to try workflows before real invoices are on the line.
Knowledge Walks Out
Know-how lost when experienced team members move on.
Your Onboarding Training Sessions
Every onboarding includes four core sessions of one to two hours, with plenty of time for questions. Need more? We arrange additional sessions at no extra cost.
01
Welcome and Overview
An introduction to ZOEY, your setup and how everything fits together.
02
Admin Portal
Managing customers, services, tariffs and changes in the admin portal.
03
Monthly Billing
Loading usage, running checks and posting your monthly invoice run.
04
Customer Portal
Configuring the portal and supporting the customers who use it.
ZOEY Training Portal
During onboarding, your team gets a training environment populated with your own demo data. It is a safe space to explore, experiment and gain hands-on experience with ZOEY before your system goes live.
When it is time for your first live invoice run, our white-glove support guides you step by step.
ZOEY Training Academy
Your training doesn’t stop at go-live. Every partner receives ongoing access to the ZOEY Training Academy, a dedicated knowledge hub that works as both a how-to platform and a library of educational articles.
It is filled with best practice articles, training scenarios and video tutorials, designed to help you get the most from ZOEY and maximise your margins.
Support That Continues After Go-Live
Once you are live, your dedicated support team remains available for further online training whenever you need it.
New starters, new products and new features are all covered, so your team’s knowledge keeps pace with your business.
New Starters
Training for new team members whenever your business grows.
New Features
Guidance on new ZOEY features as soon as they are released.
Expert Answers
Quick, knowledgeable answers from people who understand billing.
No Extra Cost
Training doesn’t stop at go-live. Your support team can run further online sessions whenever you need them, at no extra cost.
Training Questions
Is training included?
Yes. Tailored one-to-one training, the training portal and the Training Academy are all included for every partner.
How long are the training sessions?
Each session runs for one to two hours, with plenty of time for questions. Additional sessions are available at no extra cost.
Can new team members be trained later?
Yes. Your dedicated support team can arrange further online training whenever you need it.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Emma Russell
Google review
“The team at Tekton have been amazing, specifically Lucy, who has helped me gain confidence and taught me so much about Tekton’s capabilities. Our business and customers hugely benefit.”
Lucy Rowe
Google review
“What makes Lucy exceptional is her commitment to not only solving immediate issues but also helping us become more proficient with the system overall.”
Amelia King
Google review
“Not only is the platform easy to use and designed with the end user in mind, but the support is unmatched… Their onboarding and continued tech support is fantastic!”
See What ZOEY Could Do for Your Business
A demo with Tekton Billing is a working session, not a sales pitch. Bring your real billing challenges and we will show you exactly how ZOEY handles them.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.