What a 2021 it’s been so far! And with Freedom Day now behind us, there seems to be a feeling of renewed positivity and optimism.
This is especially evident in the Channel, given the surge in demand for connectivity and voice services over the last twelve months. Even if many operations have paused or reduced payments to help end-user businesses survive a challenging economic period.
The year so far
Since January, so much has changed. Many resellers are now back in the office, helping to lift morale and drive productivity back to pre-covid levels. We’re seeing our partners growing, selling off the back of ZOEY’s industry-leading functionality.
We’ve been working hard to improve the experience for resellers and end-users alike. Many of our new features have helped billers stabilise their income through the pandemic:
Seamless API integrations
Including integrations with wholesale suppliers (DWS, Zest4 & Cellhire for SIM swaps, bars and auto-alerting) and CRM’s such as MS Dynamics creating more synergy across business processes
New self-serve features
End-users can now manage their own auto-alerts for usage and spend limits, reducing the number of calls to reseller customer support lines
New self-serve white labeling
Distinctive white label options for resellers and dealers, configurable by the reseller through their self-serve portal providing more control and saving time
New alerting functionality
Increased the options available for end-users to send alerts around spend and usage, including 80% alerts and admin notifications
New month-end billing process
Providing more structure to monthly tasks with granular visibility across who does what and when, and named checklists with ‘digital sign-off’ from specific admin accounts
New margin analysis and visibility
Offering more visibility into reseller margins to ensure partners can be smarter in their choices when buying from their suppliers
New end-user reporting functionality
Ensuring resellers provide as much insight, into usage and spend, as possible for end-users and internal leadership. New report-types include top 10 accounts by spend, revenue or usage
New single pane reporting
Improving the readability and increasing the number of real-time insights provided within ZOEY’s dashboard
New bulk functionality
Reducing the number of processes for resellers to onboard new clients with a large number of billable devices
Our outlook for the future
Firstly, our recruitment drive will continue at pace! The business is growing rapidly and we’re constantly on the lookout for new team members that can bring a new outlook to the team – if you’re interested get in touch!
Product development across ZOEY will also continue, in line with the rapid turnaround of new features over the last 18 months. This will help keep Tekton permanently ahead of the market, its competitors and any new industry trends that appear.
We’re just about to go into ‘awards season’ in the channel too. And we’re quietly confident that we can surpass our achievements last year – including a Highly Commended nod by the Comms National Awards – and hopefully bring back the gold at some point later this year… Wish us luck!
In summary, every business has struggled one way or another in the last 18 months. But, at every step, the Tekton team has supported its partners and develop new features that have helped them weather the storm, and that culture of rapid development is not slowing down.
We’ve got some great new functionality in the works that we’re keeping under-wraps for the time being, and we’ve also got some exciting new partners that we’ll be announcing in the coming months, so watch this space!
