automatic alerting

Automatic Alerting

Provide end users with full automatic alerting capabilities to avoid bill shock and enable them to set spend and usage limits.

ZOEY, as any network-level billing platform should do, provides your end customer with full alerting capabilities. It also enables them to set their own individual spend and usage limits.

Ensure maximum levels of productivity within your billing team

Our innovative self-care functionality allows our portal to be integrated with the main networks’ APIs. This allows you to offer a true out of hours service, 24 hours a day, 7 days a week. The end customer is provided with all the necessary tools to avoid those dreaded bill shocks. ZOEY will automatically flag up any high usage on either an account or an individual service level.

Crucially, you can create bespoke retail-rated alerting for your respective customers. All this can be done whilst other users continue working elsewhere in the system. This ensures maximum levels of productivity within your billing team.

For more details on ZOEY’s industry-leading automation capabilities, read How automation will improve your telecoms billing.

telecoms billing platform - improve your financial performance

Benefits of Automatic Alerting

Reduced Costs

Notify users of unexpected or abnormal usage, allowing them to take corrective action and prevent overages or unexpected charges.

Increased efficiency

With real-time notifications, users can respond quickly to issues and avoid delays. This also improves overall customer satisfaction.

Improved accuracy

Automatic alerts help ensure your billing is accurate and up-to-date, reducing the risk of errors and discrepancies.

Enhanced security

Alerts can be set up to notify users of potential security breaches or unauthorized access, helping to protect sensitive data and maintain compliance.

 

Tekton have always been nothing but amazing. They always provide timely updates and get things done quickly. If they have any queries, they will get in touch by calling you or emailing you to resolve issues efficiently. The entire team is very knowledgeable as well as going above and beyond to ensure everything is done properly.