Automatic Alerting
Prevent bill shock and give customers greater control with real-time automatic alerting and auto-barring – powered by ZOEY’s advanced supplier integrations and self-service Customer Portal.
ZOEY gives your end-customers complete visibility and control through fully configurable automatic alerting tools. Users can set spend and usage thresholds, receive real-time notifications and even trigger automatic barring when limits are breached. All without needing to contact your support team.
This improves the customer experience while significantly reducing inbound billing queries, freeing up your team to focus on more complex tasks.
Empower End Users with Real-Time Spend and Usage Alerts
ZOEY’s innovative self-care functionality, combined with seamless supplier integrations, provides your end customers with all the necessary tools to avoid dreaded bill shock.
Customers can set up their own personalised automatic alerts, for example when approaching data limits or exceeding roaming charges. ZOEY automatically flags any high usage on either an account or individual service level. Best of all, it operates automatically, eliminating the need for manual intervention by your support staff!
ZOEY takes customer protection even further with intelligent, built-in default alerting and barring features. New customers automatically inherit recommended settings, eliminating the need for manual set up. ZOEY runs nightly checks to identify services without alerts and reapplies defaults where needed. This means fewer surprises for your customers, greater efficiency for your team and stronger peace of mind all round.
Crucially, you can create bespoke retail-rated alerting for different customers. All this can be done whilst other users continue working in the system – maximising efficiency and productivity.
For more details on ZOEY’s industry-leading automation capabilities, read How automation will improve your telecoms billing.
Benefits of Automatic Alerting
Reduced Costs
Notify users of unexpected or abnormal usage, allowing them to take corrective action and prevent costly overages or disputes.
Increased efficiency
Resolve issues before they escalate with instant notifications and reduced support tickets. This also improves overall customer satisfaction.
Improved accuracy
Keep your invoices clean and compliant by flagging anomalies in real time.
Enhanced security
Alerts can be set up to notify users of potential security breaches or unauthorized access, helping to protect sensitive data and maintain compliance.
Tekton have always been nothing but amazing. They always provide timely updates and get things done quickly. If they have any queries, they will get in touch by calling you or emailing you to resolve issues efficiently. The entire team is very knowledgeable as well as going above and beyond to ensure everything is done properly.