Automatic Alerting
Provide end users with full alerting capabilities to avoid bill shock and enable them to set spend and usage limits.
Ensure maximum levels of productivity within your billing team
Our innovative self-care functionality allows our portal to be integrated with the main networks’ APIs. This allows you to offer a true out of hours service, 24 hours a day, 7 days a week. The end customer is provided with all the necessary tools to avoid those dreaded bill shocks. ZOEY will automatically flag up any high usage on either an account or an individual service level.
Crucially, you can create bespoke retail-rated alerting for your respective customers. All this can be done whilst other users continue working elsewhere in the system. This ensures maximum levels of productivity within your billing team.
Benefits of Automatic Alerting
Reduced Costs
Notify users of unexpected or abnormal usage, allowing them to take corrective action and prevent overages or unexpected charges.
Increased efficiency
With real-time notifications, users can respond quickly to issues and avoid delays. This also improves overall customer satisfaction.
Improved accuracy
Automatic alerts help ensure your billing is accurate and up-to-date, reducing the risk of errors and discrepancies.
Enhanced security
Alerts can be set up to notify users of potential security breaches or unauthorized access, helping to protect sensitive data and maintain compliance.
