Is it time to change your billing provider?

Here at Tekton Billing, we’re regularly surprised by the level of frustration that IT and telecoms businesses experience with their incumbent billing providers. This ranges from issues with software functionality, incorrect invoicing, poor customer service and excessive additional charges.

The right billing system can revolutionise your business. It can enrich your customer experience, maximise revenue and differentiate your company.

How do you know it’s time to switch billing systems?

Do you experience any of the following?

  • Inaccurate and missed invoicing leading to loss of revenue and unhappy customers
  • Errors due to manual data entry
  • Poor visibility – inability to check usage, spend and set alerts
  • Slow support response times
  • Excessive charging, costly add-ons and imposed price increases

If the answer is yes, then it’s time to review your billing provider options. Billing Managers don’t need to suffer in silence or accept the status quo. Moreover, billing migrations don’t need to be painful or disruptive, despite common misconceptions.

At Tekton Billing, our innovative and award-winning billing platform, ZOEY, helps customers improve their billing, customer experience and margin.

We’ve performed over 100 reseller migrations in the last couple of years. Each one has ensured revenue was either the same, or higher, than our customers’ previous billing systems. Read our recent blog Dispelling the myth that it’s “hard to move billing systems” to find out how we ensure a seamless migration.

“We’ve been using Tekton for circa 18 months now, onboarding was seamless and they have delivered exactly what they promised.”

Does your billing provider charge for the following?

Software limitations aside, we’re shocked by how many billing vendors lock product features behind pay walls, monetise add–on’s, and charge for additional user licences. This is a major impediment to reseller growth.

In contrast, at Tekton Billing, we pride ourselves on no hidden extras. Our Bureau Service is the most comprehensive in the channel. Our in-house experts manage your day-to-day billing operations, freeing up your billing manager’s valuable time to work on strategic projects such as bundle optimisation and margin increases.

We do the following all for free:

  • Secure and robust, dedicated hosting – ZOEY is a cloud platform by design. Fully browser based, and hosted on uncontested infrastructure for optimal performance.
  • Unlimited user licenses – we offer secure, role-based access for support, account management and any other internal users at no extra cost.
  • RPI increases – our bulk update functionalities allow us to make RPI changes for our partners free of charge in a matter of minutes!
  • Concierge Bureau – we don’t just look after your system health and procedures, but act as a true extension to your billing team by covering data input such as adding new connections, building new tariffs, configuring pricing rules, service transfers, etc.
  • Carrier network API integrations – we enable end-customers to perform SIM swaps, call bars and automated spend caps with real-time integration to many top wholesale mobile providers, as standard.
  • Self-Service portal – we allow end-customers to view bills, analyse spend and usage, set alerts and manage their estate for no added cost.
  • Full branding – strengthen your brand awareness and credibility with a fully branded customer portal, including custom domain URL, colour themes, logos, background images, fonts, social channels and more.

You-Grow We-Grow

Supporting our partners’ success is our number 1 priority. ZOEY is offered as an all-inclusive solution with no hidden extras nor out-of-term penalties. Subscriptions are based fairly on a modest percentage of the partners’ revenue – promoting a grow-together model.

Don’t settle for less…business has evolved, has your billing?