How Scancom Saved Time With Bureau Billing
Live on ZOEY in seven weeks, with at least an hour saved every day.
Established in 1993, Scancom is a UK business communications provider with a long tradition of innovation across business mobile and IoT. Its incumbent billing platform worked, but the value was dropping, extra user licences kept adding cost and managing each bill run was taking more and more time.
By moving to ZOEY and handing day-to-day billing to Tekton’s bureau team, Scancom’s managing director, Chen Kotecha, got his time back, while his customers gained a fully branded portal to manage their own mobile services.
Live in Seven Weeks
An Hour Saved Every Day
Bureau Billing Service
Self-Service SIM Swaps
The Challenge: Less Value, More Time
Chen found that while his incumbent billing platform was performing as intended, it was not giving him the experience he wanted. He was being charged for additional user licences, and over time he was spending more and more of each bill run managing costs rather than growing the business.
Then an email from Tekton Billing caught his eye. From the first demo, Chen was impressed by the knowledge of the team and the flexibility built into ZOEY, but the deciding factor was a far simpler pricing structure and zero pressure to sign.
- Declining value from the incumbent platform
- Extra charges for user licences
- Hours spent managing each bill run
- Complex IoT usage to bring into billing
Why Scancom Chose Tekton Billing
Chen Kotecha
Managing Director, Scancom
“There was no hard sell, and even though we’d be spending more with Tekton, there was far more value in both the platform and having Tekton as a partner.”
The Deployment: Weeks of Work in Days
Scancom chose Tekton’s comprehensive bureau billing service, handing day-to-day billing to our specialists so Chen and his team could focus on closing sales and refining their operations. During migration, we worked directly with Scancom’s vendors to build custom APIs that import usage from their complex IoT solutions into ZOEY automatically.
Migrating Scancom’s wholesale products, a task Chen expected to take weeks based on past experience, was completed in just two days. We then ran side-by-side comparisons to confirm revenues matched across both platforms before the first full ZOEY bill run, just seven weeks after the first conversation.
- Bureau billing service from day one
- Custom APIs for complex IoT usage
- Wholesale products migrated in two days
- Side-by-side revenue checks before go-live
The Results
Chen estimates he now saves at least an hour every day, having trusted Tekton with his billing. New-line provisioning is far simpler, with an online form sent automatically to Tekton for import into ZOEY.
Even Scancom’s accountant said the business had stumbled on gold, referring to ZOEY’s usability and reporting.
At Least an Hour a Day
Chen’s own estimate of the time he saves every day.
Real-Time Dashboards
Metrics checked in moments, without constant monitoring.
Self-Service SIM Swaps
End users move services to new SIMs from the branded portal.
Customer Spend Limits
End users set their own usage and spend limits online.
In Their Own Words
Chen Kotecha
Managing Director
“We can sell with confidence now. I know that our rates are profitable and accurate, and the constant pain point of monitoring has vanished. I just check metrics through the real-time dashboards.”
Chen Kotecha
Managing Director
“With the Tekton team behind us, we now have the time to innovate. But that’s only because we wholeheartedly trust them as an extension of our team. If channel businesses need to be innovative and scale, Tekton’s an obvious choice!”
Explore What Made the Difference
The services and features behind Scancom’s move to ZOEY.
Bureau Billing
Our specialists run billing day to day on your behalf, from usage and changes to bill runs, while you focus on customers.
Mobile Billing
SIM rentals, usage, bundles and real-time service controls for business mobile resellers, all in one platform.
Customer Portal
A fully branded portal where customers view invoices and usage, set limits and, on supported networks, swap SIMs.
Want Your Time Back Too?
Tell us how much time billing takes your team today. We will show you how ZOEY and our bureau service could take the day-to-day off your hands.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.