What do our Partners say about ZOEY?
Real Feedback on Tekton Billing’s Telecom Billing Platform
At Tekton Billing, we believe the best way to grow is by listening to the people who use our telecom billing platform every day. That’s why we recently carried out a customer survey to understand what’s working well, what’s changed and where we should focus next. We’re excited to share the highlights with you.
Whether you’re already using ZOEY or just starting to explore your telecom billing software options, this snapshot gives you a clear sense of what it’s like to be a Tekton Billing partner.
What Features do Partners value most in our Telecom Billing Platform?
ZOEY is designed to support a wide range of billing needs – from automation and revenue protection to customer experience. In this year’s survey, our partners highlighted the following features as most valuable:
📊 Reporting tools
🌐 Customer portal / self-service functionality
💸 Margin analysis
🔌 Live usage and APIs
🔁 Disconnection charges
❤️ “Every aspect!”
These responses reinforce our commitment to delivering a telecom billing platform that gives our partners clear insights, greater transparency, and full control over their billing operations.
ZOEY compared to other Telecom Billing Platforms
We asked partners how ZOEY compares to other telecom billing systems they’ve used in the past. We were humbled by their feedback. From ease of use and reliability to smarter insights and better value, ZOEY stood out as the clear choice.
Here’s what they had to say:
💬 “100% better and easier to use”
💬 “Head and shoulders above”
💬 “No comparison, Zoey is by far a better billing platform”
💬 “Far better value for money”
💬 “Amazing – so much easier”
If you’re evaluating telecom billing software, it’s clear that ZOEY delivers a competitive edge.
Support that Continues to Set Us Apart
One of the most consistent themes in this year’s survey was praise for our support team. It’s clear that for many partners, the people behind our telecom billing platform are just as important as the platform itself.
Key highlights:
- Rated 4.8/5 for the overall value of our support service
- Bureau Service rated highest for friendliness and helpfulness
When asked what Tekton does best, the most common answer was simple: Support. Here’s what our partners had to say:
- “A pleasure to deal with – quick and effective support.”
- “Very helpful, easy to work with. Great explanations of what needs doing.”
- “Respond immediately.”
- “You put the customer first.”
- “Speed and quality of support in all aspects. Listening to suggestions for development
- “Your platform is great, but the best part would be your team – from sales, to onboarding to support – they have all been fantastic and made it so easy for my business.”
Support continues to be a defining strength of the Tekton Billing experience and we’re committed to maintaining this standard as we grow.
Would you recommend Tekton Billing?
When asked how likely they would be to recommend Tekton Billing to a colleague or peer, our partners gave us an average score of 9.1 out of 10. This strong endorsement reflects both the strength of our telecom billing platform and the exceptional service that supports it.
Tekton Billing in Three Words…
We asked partners to sum up their experience with Tekton Billing in just three words. Here’s a sample of what we heard:
🙌 Fantastic, Reliable, Supportive
⚡ Quick, Helpful, Worth-it!
🔒 Easy, Reliable, Trustworthy
🧾 Hassle-Free Billing
✨ Quality with Care
What’s Next for ZOEY?
We’re proud of the survey results, but we’re not stopping here. Based on partner feedback, we’re now working on:
- Even more reporting flexibility
- Advanced configuration and customisation options
- Greater control over manual adjustments and one-off charges
Our mission is to keep evolving ZOEY into the most intelligent and adaptable telecom billing platform on the market.
Final Thoughts
Our 2025 survey confirms that ZOEY is making a real difference. We’re proud to be helping partners to bill more effectively, serve their customers better, improve their profit margins and drive their growth. We hope this feedback gives you a useful, honest view of the Tekton Billing experience – directly from the people who use ZOEY every day.
ZOEY isn’t just billing software – it’s a smarter, more profitable way to run your telecoms business.
If you’re ready to explore a better billing experience, we’d love to show you what ZOEY can do.
Contact us today to Book in a Free Demo.
