ZOEY is so much more than “just” a billing system….
Since inception, we have been setting the standard within the billing space for IT and Telecoms providers. Our revolutionary ZOEY billing system can help increase your sales, reduce your costs, optimise your margins and improve your customer service.
We are constantly innovating to add new features and extra value to our partners. How many of the following features did you know about and are currently using?
ZOEY USPs…Did you know?
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You can send targeted messages to customers via the customer portal
With Admin Messages, you can present messages such as adverts, RPI notices and even seasonal opening hours to customers as a popup when they log into the portal. Messages can be designed in HTML for full visual effect and can be targeted to display to only specific customers where required.
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ZOEY comes with a built-in ticketing system
You can use the Helpdesk to manage your support desk or simply just for billing enquires. It gives your customers a way to log tickets whilst within the billing portal, and for system users to manage enquiries in a structured way.
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You can set up default alert profiles
Rather than setting up usage alerts each and every time new Services are added to a customer, you can configure a default alert profile that automatically gets inherited as and when new Services connect.
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ZOEY has a copy function
Save time and hassle when creating bespoke propositions by using the copy function. This allows you to copy an existing Tariff, Rate sheet, etc as a starting point, and then simply tweak the elements you need to change.
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ZOEY has a disable function
Keep your system tidy by disabling any legacy tariffs, rate cards and fixed charges. Disabling doesn’t delete the items, so you will still have a full record of them. It does however mean that they won’t display in any new selections, keeping dropdown menus neater and easier to use.
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You can use the analyse button to show Wholesale charges
The analyse button will show all Wholesale (imported) charge line items alongside any Retail (billable) charge line items. This makes it very easy to spot discrepancies and avoid missed revenues.
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You can add custom fields
If you need to store additional bits of information against a Service (such as Serial number, IMEI, etc), you can add up to 3 custom fields in ZOEY. These can also be exposed to the customer if desired, so they can manage this information via the Self-Service functions.
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You can set up different levels of user access
Need non-finance members of staff to access customer billing information, but not sensitive business data? Tekton provides unlimited internal user licenses to the Customer Portal, with optional “Account Manager” access to restrict the number of customers visible to specific members of your team.
If you have any questions on any of the above features or would like help using them, please don’t hesitate to get in touch!
Business has evolved, has your billing?
