Switching to ZOEY: Seamless Migrations With Zero Disruption
Moving billing systems doesn’t have to be painful.
We have refined our onboarding process to deliver a smooth, stress-free move to ZOEY. Our team manages the whole journey, from data extraction and cleansing to parallel and live invoice runs, with no disruption to your day-to-day operation.
A typical migration takes eight to twelve weeks, and many are completed faster, depending on your data and availability.
Fully Managed Migration
Data Cleansed and Checked
Missed Revenue Found
Tailored Training
What’s Stopping You From Switching?
Many businesses stay with a billing system longer than they should because moving feels risky. These are the worries we hear most.
Fear of Disruption
Concern that a migration will interrupt billing and unsettle customers.
Messy Data
Years of legacy records, duplicates and workarounds in the old system.
No Time to Spare
A busy team with no capacity to run a migration project on top of the day job.
The Learning Curve
Worry that the team will lose productivity while learning a new platform.
How Your Migration Works
A proven, fully managed process, tailored to your business and your timescales.
01
Plan
We map your customers, services, tariffs and suppliers, and agree a timeline that fits your business.
02
Migrate
Your data is extracted, cleansed, transformed and loaded, removing duplicate and redundant records.
03
Test
Supplier sources, accounting and Direct Debit formats are tested, followed by parallel invoice runs.
04
Go Live
Your first live invoice run is supported step by step by our team, with no drop in productivity.
Supplier Charge Reconciliation Built In
Migrated data is only as good as its source. During onboarding, we cross-reference your data against live supplier charge feeds to identify revenue your previous billing system missed.
This safety net often uncovers overlooked charges. When onboarding one partner, we found more than £30,000 in unbilled usage missed by their previous billing system.
Everything Set Up for Day One
We go beyond basic data transfer, so your new system is clean, accurate and ready to deliver value from your first bill run.
Installation and Branding
Your ZOEY platform installed and branded, including invoice templates, sender addresses and your customer portal.
Supplier Connections
Integration with all your supported supplier CDR sources and APIs, collecting usage automatically from day one.
Accounting and Payments
Accounting and Direct Debit report formats tested, so your finance processes run like clockwork from the start.
Training That Keeps Your Team Productive
Each training session is built around your own products, suppliers and data, so everything is practical and relevant. During migration your team can practise in the ZOEY Training Portal, and once you are live you get permanent access to the Training Academy.
One-to-One Sessions
Expert-led sessions tailored to your setup, with plenty of time for questions.
Training Portal
A safe environment with demo data to explore workflows before go-live.
Training Academy
Step-by-step guides, videos and searchable articles, available permanently.
Go-Live Support
White-glove support through your first live invoice run, step by step.
Billing System Migration for a Major Telecoms Provider
Your Comms Group
“The team at Tekton have been brilliant with our system migration project. Knowledgeable, thorough and very helpful and quick to respond. The system itself blows the other systems I’ve used out of the water and makes the billing process quick and easy!” – Head of Operations, Your Comms Group
Switching Questions
How long does a migration take?
A typical migration takes eight to twelve weeks. Depending on your data and availability, we have completed migrations in much shorter timeframes.
Will billing be disrupted during the move?
No. We run parallel invoice runs before you go live, so your existing billing continues as normal until you are ready.
Who does the migration work?
Our team manages the migration, from data extraction and cleansing to testing and go-live, working closely with you throughout.
Can you find revenue our old system missed?
Yes. We reconcile your data against live supplier charge feeds during onboarding, which often uncovers charges your previous system missed.
What Our Partners Say on Google
Real reviews from businesses that run their billing on ZOEY with Tekton Billing.
Myla Iqbal
Google review
“After spending 12 years with our last billing provider, we were hesitant to move… Three months of planning a successful migration, two months of live billing and an excellent support team have made us think: why did we not do this sooner?”
Zuzanna Ikonix
Google review
“We recently transitioned to Tekton, and the experience was impressively smooth and hassle-free, thanks to the outstanding support from everyone involved.”
Eric Lewis
Google review
“We moved our billing to Tekton in December 2023. Since then the support we’ve received has been first class… getting us up and running and ensuring our customers receive their bills on time.”
Plan Your Move to ZOEY
Tell us about your current billing system. We will show you how ZOEY handles your services and map out what your migration would look like.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.