How IPEX Improved Its Billing Workflow With ZOEY
A clearer billing process, backed by support that goes the extra mile.
IPEX is a UK managed service provider, delivering hosted services, connectivity, IT services and mobile to businesses. Founded in 2017 by people from some of the UK’s biggest names in telecoms, including EE and BT, it set out to put usefulness and customer-centric service back at the heart of business technology. Its previous billing platform was working against that goal.
A complex interface and system limits on when tasks could be done were holding the team back, and basic processes were being missed. Moving to ZOEY gave IPEX a streamlined, accurate billing process and a support team at the end of the line whenever it was needed.
Guided Migration
Hourly Usage Imports
Support at Every Bill Run
Customer Self-Service
The Challenge: A Workflow That Held the Team Back
IPEX’s billing team found the previous platform hard to use. The monthly billing process was complicated, some tasks could only be done at certain points in the month, and basic processes were being missed, costing the business money.
For a company built on putting the customer first, a billing system that made life harder for its own team was not an option. IPEX needed a platform that was easy to use, accurate every month and backed by people who would help when it mattered.
- Complex, hard-to-use interface
- Tasks restricted to certain times of the month
- Missed processes costing money
- Need for responsive, knowledgeable support
Supported From Day One
Mia Harris
Billing Administrator, IPEX
“I was offered loads of support during the migration process and then afterwards, running up until the next bill run.”
The Deployment: No Setbacks, No Delay
IPEX’s migration to ZOEY was completed with no setbacks, so the team could run its first ZOEY invoice run on schedule and with confidence in its accuracy. Mia and her colleagues were guided through every step, with a single point of contact for any migration questions.
That support did not stop at go-live. Our team stayed close through IPEX’s first ZOEY billing periods, helping the billing team build confidence in the new process and answering questions as they came up.
- Migration completed with no setbacks
- First invoice run on schedule
- A single point of contact throughout
- Support continued after go-live
The Results
IPEX now has a streamlined billing process that gets invoices to customers on time and, most importantly, with the utmost accuracy, thanks to hourly usage imports.
The ease of use and self-service functionality are also helping IPEX deliver a higher level of service to its own customers.
Invoices Out on Time
A streamlined process that runs smoothly every month.
Accurate Billing
Hourly usage imports keep every bill current and correct.
Help When It Matters
Support from our team whenever questions arise.
Happier Customers
Positive feedback on how easy the portal is to use.
In Their Own Words
Mia Harris
Billing Administrator
“Especially at bill run time, I have support even late into the evening, which has been incredible.”
Mia Harris
Billing Administrator
“We have had really positive feedback about how easy it is to understand and use. The team at Tekton, and ZOEY, have far surpassed my expectations and I would not hesitate in recommending them.”
Explore What Made the Difference
The services and features behind IPEX’s move to ZOEY.
Switching to ZOEY
A managed migration with data cleansing, supplier reconciliation and parallel invoice runs before you go live.
Training
Tailored training that gets your team confident in ZOEY, from daily tasks to month-end bill runs.
MSP Billing
Hosted services, connectivity, IT support, licences and mobile combined on one clear invoice for every customer.
Plan Your Own Smooth Transition
Tell us about your current billing process. We will agree a migration, training and support approach that suits your business and show you ZOEY in action.
01
Tell Us About Your Business
Share the services you sell, the suppliers you use and where billing takes too long today.
02
See ZOEY With Your Scenarios
We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.
03
Get a Clear Proposal
You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.