Your Privacy is Important to us

This notice informs you how we (Zygo Communications Ltd t/a Tekton Billing) use the information you give us and how we protect your privacy. It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018. We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office (details below). Our licence number is ZA655358.

Please read this Privacy Policy in conjunction with the applicable Services Terms & Conditions and any other product or service terms of which you have been notified.

Collecting of and purpose for your information

We process personal information to enable us to provide billing services to our customers; to deliver products and services ordered by our customers; open and manage an account for services; for security and emergency service support; maintain our accounts and records; promote and advertise our services; for credit checking and fraud prevention; for product analysis and marketing; to support and manage our employees.

Your information may be used to introduce you to the services we offer, to help with ongoing administration, to contact you with any review or changes that are applicable, for our own business research and analysis.

Withholding of the required data may result in an insufficient service being provided.

We may obtain data from individual customers or from business customers.

We collect information directly from you when you are asked to provide personal details about yourself, including but not limited to:

 

We collect information indirectly from you when you use the Services, including but not limited to when you:

 

We collect information about you from other sources, including but not limited to:

 

We collect such information as:

 

Using your data

We may use and analyse information about you in order to:

 

Sharing your data

We may share your personal data with the following organisations:

We will not sell or share your information with any other third parties unless we have obtained additional consent from you.

 

Your rights regarding your data

 

Security

Login and Password

You must not share your login or password for any account access or online portal access. Your passwords and the answers to any secret questions are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.

Data Security Procedures

We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely. We can provide details on request.

Our contact details

Should you wish to contact us in relation to any issues within this notice, please contact:

Harry McKeever (Data Protection Office)

T: 0203 972 3723

E: info@tektonbilling.com

Bourne House Business Centre,

475 Godstone Road,

Whyteleafe,

Surrey,

CR3 0BL

 

Your right to complain

Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:

The Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

www.ico.org.uk

 

Consent

We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.