Billing Software FAQ
You Asked, We Answered
How Safe Is My Data?
ZOEY is a fully hosted telecoms billing system and we operate fully mirrored data centres in a high availability environment. Our infrastructure supplier is IASME GDPR certified and the data centres they host the infrastructure in are ISO27001 and IL2 certified. Therefore, you can be assured that all your sensitive data is held within the most restricted environments.
How Long Does A Billing Software Migration Take?
We advise our partners that a typical migration process takes between 8-12 weeks. Depending on the input from you and the general quality of the data being inputted, we have achieved migrations in much shorter time frames.
Do You Collect My Direct Debits?
ZOEY provides the ability to extract reports for the major Direct Debit providers. This allows for quick integration with your preferred supplier.
Do You Offer The Ability To Bill Cap?
ZOEY has full network-level bill capping functionality, thus ensuring you meet the requirements stated in the OFCOM legislation. The bill cap limit can be set by the end customer within the customer facing portal.
Can I Create My Own Bundles?
Within ZOEY, you have complete autonomy to create various types of bundles to fit the needs of your end customer. These bundles may be shared aggregated or dynamic. Whatever the situation, we have a solution to your problem.
Will I Be Able To Create My Own Tariffs?
ZOEY has a breadth of functionality that allows you to create both the most basic and complex tariffs. ZOEY enables you to apply custom rates and create specific higher priority rate cards, bundles, minutes, texts and data.
Will The Invoices Be in My Own Name?
All invoices will be branded with your company logo and details.
Will My Customers Have Access To A Portal?
As standard, all end customers will have access to a customer facing portal. This allows them to review their bills, perform self-service actions and raise help-desk tickets.
How Will You Send Out My Bills?
To be fully GDPR compliant, all invoices are stored within the customer portal where the customer can log in and download their latest invoice. When an invoice is ready, they will receive an email from your own web domain. This states an invoice is ready to view and provides a link for them to log into the portal.
Are You GDPR Compliant?
0203 972 3723
Bourne House Business Centre,
475 Godstone Road,