A Branded Customer Billing Portal, Built Into ZOEY

Give customers the answers they need, without another call to your team.

Put invoices, usage, alerts and service controls in a fully branded portal on your own domain. Your customers get 24/7 visibility and control, and your team gets fewer calls, fewer disputes and more time for the work that matters.

The portal is included as standard with every ZOEY subscription, with no extra licence and no add-on fee.

24/7 Access

Hosted on Your Domain

Fully Branded

Included as Standard

Are Billing Queries Taking Over Your Team’s Day?

Every call about a bill is time your team could spend selling, supporting or growing the business. Sound familiar?

Constant “What’s My Bill?” Calls

Customers ringing or emailing for invoice copies and usage your team has to find for them.

Bill Shock and Disputes

Unexpected roaming or data charges that turn into disputes, credits and unhappy customers.

Manual Service Requests

SIM swaps and bars that need a ticket, a phone call and re-keying into a network portal.

A Portal That Isn’t Yours

Third-party branding that reminds customers someone else is behind the service you sell.

What Your Customers Can Do

Everything your customers need to understand and manage their account, in one place and under your brand.

View and Download Invoices

Every invoice in one place, with PDF copies and full history available whenever customers need them, day or night.

Analyse Usage and Spend

Interactive bill analytics by cost centre, department and user, so customers can answer their own questions in seconds.

See Unbilled Usage

Near real-time unbilled usage and remaining allowances, updated hourly as usage loads throughout the month.

Set Spend Caps and Alerts

Alerts by cost, percentage or time, by email or SMS, with optional barring to protect customers from bill shock.

Swap SIMs and Apply Bars

Real-time SIM swaps and service bars on providers with enhanced integrations, without raising a single ticket.

Raise Tickets and Run Reports

Built-in ticketing and ready-made reports, such as top users by spend and out-of-bundle breakdowns.

Automatic Alerting That Prevents Bill Shock

Customers set their own spend and usage thresholds and are notified as limits approach, with optional automatic barring when a limit is breached. It protects your customers from unexpected bills and protects you from large wholesale charges.

New customers inherit your recommended alert and barring settings automatically, and ZOEY runs nightly checks to reapply defaults wherever alerts are missing, so no one slips through the net.

Self-Service Your Competitors Are Still Catching Up With

ZOEY has led the way on self-service from day one. Through enhanced integrations with leading wholesale mobile providers, your customers manage their own services in real time from your branded portal.

It is the level of control customers expect from the major networks, delivered under your brand.

Live Within Hours

Bars, caps and alerts go live within hours rather than days, with no manual re-keying.

Fewer Support Calls

Customers resolve routine requests themselves, so fewer calls and emails reach your team.

Better Use of Your Team

The queries that do reach your team are the ones that genuinely need a person.

Ofcom Compliance

Online access to usage, spend and invoices, as required by Ofcom’s General Conditions.

Your Brand, Not Ours

Your logo, colours, backdrops, chart themes and fonts, all on your own web address. Hosting the portal on your domain as standard sets ZOEY apart from most billing platforms, and gives customers a seamless experience from your website to their bill.

A professional, branded portal builds trust with every login, and many of our partners use it to win new customers.

More Than a Billing Portal

Built-In Marketing Tools

Targeted pop-up messages, customisable HTML email templates and social media links turn every visit to the portal into a chance to cross-sell.

Connected to Your Admin Portal

Your team and your customers see two views of the same billing data, so when a customer calls, your team can see exactly what they see.

Why Partners Choose Tekton Billing

Telecoms providers, MSPs and subscription businesses choose Tekton Billing for far more than software. Here is what sets us apart.

Fully Supplier-Agnostic

Tekton Billing isn’t tied to any network or distributor, so you choose the suppliers that suit your business and change them whenever you need to.

New Providers Built Free

Usage loads from more than 400 supported providers. If one of yours isn’t on the list, we build the connection for you at no extra cost.

Your Brand, Front and Centre

Customers see your logo, colours and web address on their portal, invoices and emails, never ours, giving you a real edge over competitors.

Everything Included

Unlimited users, every module, hosting, branding and the customer portal come as standard, with no light version and no add-on fees.

UK Billing Specialists

Our UK-based team understands billing inside out, from rate cards and supplier files to month-end, and is on hand whenever you need us.

Certified and Secure

Tekton Billing is certified to ISO 27001 and Cyber Essentials, and every ZOEY user is protected by two-factor authentication as standard, with single sign-on (SSO) available for your team and your customers.

Customer Portal Questions

Is the customer portal included in the price?

Yes. The branded customer portal is included as standard with every ZOEY subscription, with no extra licence or add-on fee.

Can the portal run on our own web address?

Yes. We host the portal on your domain and brand it with your logo, colours, backdrops, chart themes and fonts.

Which self-service actions can customers take?

Customers can view invoices, analyse usage and spend, set alerts and spend caps, manage bolt-ons and, on providers with enhanced integrations, swap SIMs and apply bars in real time.

Does the portal help with Ofcom requirements?

Yes. Ofcom’s General Conditions require providers to give end users online access to their usage, spend and invoices, and ZOEY’s portal covers this as standard.

Can customers sign in with single sign-on?

Yes. ZOEY supports single sign-on (SSO) for the customer portal, so your customers can sign in with their existing company accounts, and you can offer it to your own team in the admin portal too.

What Our Partners Say on Google

Real reviews from businesses that run their billing on ZOEY with Tekton Billing.

Emdad Rahman

Google review

“We struggled with our old platform and the support was really slow. The bureau team at Tekton are quick to respond and carry out changes. Our customers love the ZOEY billing portal.”

Ryan Mariner

Google review

“The platform is super user friendly, offering a clear ‘front end’ and ‘back end’ divide, with both being very easy to navigate… Where they truly excel though is in their support.”

Emma Russell

Google review

“The team at Tekton have been amazing, specifically Lucy, who has helped me gain confidence and taught me so much about Tekton’s capabilities. Our business and customers hugely benefit.”

See the Customer Portal in Your Own Branding

Book a demo to see the full customer journey, or send us your logo and colours and we will create a free branding pack for you.

Tell Us About Your Business

Share the services you sell, the suppliers you use and where billing takes too long today.

See ZOEY With Your Scenarios

We walk through your tariffs, supplier files and invoices in ZOEY, from the admin portal to the customer view.

Get a Clear Proposal

You receive a clear proposal covering scope, migration and pricing, with no obligation to proceed.