In such a competitive marketplace, channel operations need to stand out from the crowd if they are to attract new customers. And in this new digital-first world, end-users want to manage their own accounts easily, supported by clear and robust usage data to inform...
ZOEY continues to evolve to the billing needs of Channel operators With businesses driving to find new efficiencies, self-service is becoming increasingly important to ensure your team are maximising their productivity and delivering the right level of service to your...
Since we officially launched ZOEY back at Channel Live in September 2019, a lot has changed. But even in the midst of the largest economic upheaval for over a generation, we could not be prouder to see how the business has flourished in just 12 months. ZOEY’s...
Flexible working policies and a business’ approach to implementing them, have been thrust to the top of boardroom agendas in the last couple of months and businesses are realising the importance of ensuring employees have access to the resources and infrastructure...
Even though BT announced last year that they will start to deactivate the ageing ISDN telephone network in 2025, many businesses are still not aware that their telephony system may need replacing before the network is switched off for good. If left too late,...
The introduction of GDPR in May last year caused many headaches in the run up to the deadline and as it came and went, businesses struggled to ensure they were compliant with the new laws. The threat of penalisation has prompted organisations to invest significant...
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