Revenue assurance for MSPs means checking that everything you buy from suppliers is billed to customers correctly, at the right price, before invoices go out. The core checks are supplier reconciliation, unallocated usage, margin analysis and changes between bill runs. When you evaluate billing software, look for these checks built into the billing process rather than added as a separate tool.
Where MSPs Lose Revenue
- Services you pay for but do not bill: a new licence or line added at the supplier but never set up for the customer.
- Usage that is never charged: records that cannot be matched to a customer, service or rate.
- Prices that drift: supplier costs rise but retail prices stay the same, so margins shrink unnoticed.
- Services billed after they stop: disconnections at the supplier that are not reflected in billing, leading to credits.
The Revenue Assurance Checks That Matter
| Check | What it finds |
|---|---|
| Supplier reconciliation | Wholesale charges with no matching retail charge, and the reverse |
| Unallocated usage | Usage with missing services, classes or rates, invalid dates or network mismatches |
| Margin analysis | Customers, services and tariffs earning less than expected |
| Bill run comparison | Unusual changes in invoice values from one month to the next |
| Periodic charge checks | Recurring charges and credits that are missing or wrong |
How to Evaluate Billing Software for Revenue Assurance
- Ask whether reconciliation runs inside the billing platform, using the same data as your invoices.
- Check that unallocated usage is flagged during the month, not discovered at month end.
- Ask to see margin by customer, service and tariff in a demo using your own scenarios.
- Check that invoices can be compared with the previous bill run before they are posted.
- Find out who runs the checks. With a bureau service, the provider’s specialists can run them for you.
ZOEY includes supplier reconciliation, margin analysis and pre-invoice checks as standard. See revenue assurance in ZOEY, compare self-managed and bureau billing, or read how to prevent revenue leakage.
Frequently Asked Questions
What is revenue assurance in billing?
It is the set of checks that make sure every service you provide is billed correctly and every supplier cost is recovered, so the revenue you earn is the revenue you collect.
Do we need a separate revenue assurance tool?
Not if your billing platform includes reconciliation and margin checks. Running them inside billing means they use the same data as your invoices.
Can someone run revenue assurance checks for us?
Yes. With Tekton Billing’s bureau service, our billing specialists run usage, wholesale and margin checks before every bill run.
