6 Game-Changing Features to look for in your Telecoms Billing Software
Your telecoms billing software is more than just an invoicing tool – it’s a powerful engine that can drive your competitive advantage. In a highly crowded and commoditised industry, your billing system could arguably be your biggest differentiator. The challenge, however, lies in knowing what features to look for. If you’re unaware of what’s possible, how can you ensure you’re getting the most from your billing system?
In this blog post, we highlight 6 game-changing features of telecoms billing software. Keep reading to ensure you’re asking the right questions and maximising your billing potential
1. Automatic Call Processing
ZOEY’s CDR processing operates automatically as a background task on an hourly basis. This means CDR files are automatically downloaded and imported as soon as they are available from the supplier. You’ll never forget to load a CDR or spend valuable time collecting them manually ever again!
Our automatic CDR processing ensures seamless data retrieval, reducing the risk of human error and increasing efficiency. By automating the process, you reduce the time and effort required to generate invoices, freeing up resources to focus on other tasks, such as customer service and sales. Additionally, it means exceptions can be dealt with in smaller, manageable bites throughout the month, rather than a mad rush at billing week! Our onboard pre-invoicing checks provide another safeguard. They highlight when an expected CDR doesn’t arrive from a supplier, enabling prompt investigation and resolution before invoices are sent.
Importantly, ZOEY’s CDR processing doesn’t just include the initial download. Unlike other platforms that require manual re-rating, ZOEY’s automated CDR processing also encompasses re-rating of already loaded calls – such as when a retrospective price change has been applied.
Keeping these unbilled values accurate and up-to-date is pivotal for driving ZOEY’s auto-alerting and auto-barring features. ZOEY allows end-customers to set up personalised automatic alerts through our self-service portal by leveraging API integrations to a range of wholesale suppliers. These alerts help customers manage data limits and roaming charges, ensuring compliance and preventing bill shock. They also reduce the need for manual support and default settings can be applied automatically to new services, minimising errors.
2. Calculation of Early Termination Fees
Ending customer relationships can be delicate, but ZOEY makes it easier with automatic Early Termination Fee (ETF) calculations. Our contract management suite automatically calculates early termination fees and displays the fully pro-rated remaining contract value, saving you time and facilitating quick resolutions to maintain goodwill for potential future engagements. ZOEY allows for early termination fees to be adjusted where desired and applied as an upfront charge in the next monthly invoice.
With quick access to customer contract information, including all agreements and expiration dates, your support staff can respond to enquiries efficiently, boosting overall customer satisfaction.
3. Aggregated Bundles
Most billing systems can handle individual and shared data bundle pools, but they are usually static allowances. With ZOEY’s aggregated data functionality, shared data allowances update dynamically as users join or leave the sharing group. When a new service is added, the system automatically increases the pooled allowance. Equally when someone leaves, the allowance is reduced. Unlike other systems that require manual changes, ZOEY’s dynamic adjustments save you time and enhance efficiency.
4. Targeted pop-up messages
With customers logging in to a Customer Portal at least once per month, there’s no better place to offer powerful cross-selling opportunities. One standout feature enables resellers to configure targeted pop-up messages as users log in to the portal. You can use this for advertising, RPI notices, holiday opening hours, service status alerts, and more.
What’s more, you can tailor these messages to specific customers. For instance, you can place a mobile advert in front of a customer who currently only has landline services. This targeted communication helps create cross-selling opportunities and generate new sales. Plus, with our usage alert messages, you can include details on how to purchase upgrades and bolt-ons, perfect for customers who regularly exceed their allowances.
5. HTML email templates
ZOEY’s fully branded customer portal delivers a truly personalised experience with fully customizable HTML email templates. Consistent branding, that matches your own website, not only looks professional but helps build trust with your partners. Every customer receives an email to notify them when their bill is ready, either as a download or attachment as desired. You can leverage ZOEY’s HTML templates for these email bodies and include monthly changing marketing messages containing rich text, hyperlinks, images and more.
6. RPI Increases
Annual RPI increases can be a headache, but ZOEY offers a refreshingly different approach. We handle all RPI increases for our partners free of charge, streamlining the process to take just 10 minutes. Our batch and bulk update functionalities allow changes to be made in just a few clicks, saving you significant time and resources. What might take hundreds of clicks in another billing platform only takes a couple through ZOEY, ensuring you stay efficient and focused on what matters most.
Summary
Not all billing systems are created equal. By understanding industry-leading functionality, you are better equipped to ask the right questions and choose a telecom billing provider that can support your business growth.
Ready to revolutionise your telecoms billing software? Discover more with our Top tips for choosing a Telecoms Billing System.
