bureau billing explored

Bureau Billing Explored: A closer look at Tekton Billing’s approach

In the quest for leaner and smarter working practices, a bureau billing service can be the perfect way to increase efficiency. When it comes to telco billing, small details can mean the difference between a successful invoice run and an amazing one. This is where a bureau billing service can really set your business apart.

Not all bureau billing services are the same, however. In this blog post, we look at what bureau billing is and why Tekton Billing’s approach stands out in the industry.

What is Bureau Billing?

Bureau billing services vary in scope across telco billing providers. Tekton’s bureau service is one of the most comprehensive available in the channel. As a fully managed service, we take care of all the day-to-day maintenance of your telecom billing system. This allows you to focus on more commercial aspects, such as rating and inputting new customer information. Other telecom billing vendors typically only offer month-end bill run process support and shy-away from the day-to-day data entry that happens the rest of the time. We however take it all on.

Bureau billing alleviates the strains and complications of performing your own bill runs. With expert assistance available at every stage, you can rest assured that your billing operations are in capable hands. This contrasts with self-managed billing which requires you to handle the day-to-day procedures of your billing.

For more information, read our guide on Bureau Vs. Self-Managed billing: What’s the difference?

Why should you consider a Bureau Billing service?

With Tekton Billing’s bureau service, we remain completely invisible to your customers. You still act as front-of-house to your clients but crucially we look after much of the behind-the-scenes operational heavy lifting, so you can focus on sales and the growth of your business.

This is usually more cost-effective than hiring a dedicated billing manager and de-risks your business from having a single point of failure. Our in-house support team has decades of industry experience and are on hand to look after your system, provide advice and help guide you with best practices.

 

What is Bureau Billing at Tekton Billing?

Partnerhip

At Tekton, bureau billing is more than just a service; it’s a partnership. We forge deep connections with our partners and provide them with the support they need to thrive. We recognise that billing administration is a specialist and mission-critical skill, which is why we’re here to streamline the process. In turn, you can focus on what you do best – growing your business!

Personalised Approach

What truly sets our bureau billing apart is our personalised approach. We understand that every business is unique, with its own set of challenges and opportunities. That’s why we take the time to get to know our clients on a personal level, gaining a deep understanding of their goals, objectives, and pain points. Armed with this knowledge, we’re able to tailor our services to meet their specific needs, providing customised solutions that deliver real results.

Dedicated Support Trio

Every partner at Tekton Billing is assigned a trio of named support staff. This means that regardless of workload, holidays or sickness, there’s always someone available to help who has an in-depth knowledge of your business. This approach results in quicker response rates and higher service levels.

Training

Quickly getting to grips with a new platform is essential to ensuring invoice accuracy and operational efficiency. Training plays a key part and our support team provide comprehensive training sessions during the onboarding stage. Partners also have access to the ZOEY Training Academy platform post-launch, equipping them with the knowledge to get the most from their telecom billing system.

Expertise

Tekton Billing prides itself on employing seasoned telco veterans, selected through rigorous recruitment processes. Quality staff with real-world experience has always been the backbone of our renowned bureau service. This commitment to quality ensures that our partners receive unparalleled expertise and support.

Transparency

A key aspect of our bureau billing service is our commitment to transparency. We believe in keeping our clients informed and involved every step of the way, from initial onboarding to ongoing support. By maintaining open lines of communication and providing clear, concise explanations of our processes, we ensure that our clients feel empowered and in control of their billing operations.

 

Conclusion: Redefining Billing Excellence

At Tekton Billing, we’re proud to say that our bureau billing service goes above and beyond the industry standard. We’re not just another telecom billing provider – we’re a true partner to our clients, committed to their success every step of the way. Our bureau billing service is designed to streamline operations, optimise efficiency and unlock new opportunities for our clients. By combining cutting-edge technology with personalised service, we’re redefining the way businesses approach billing operations.

“Tekton is always my provider of choice. Their Bureau service is essential for fast-growing resellers and the support you receive from this outfit is exceptional. The product is ahead of the game in many aspects too!” Telco Consultant

TEKT-Talks Episode 2 - why is bureau billing at tekton that much better

 

To find out more, listen to our TEKT-Talk Episode 2: Why is bureau billing at Tekton better?

If you’re looking for a billing partner that truly cares about your success, look no further than Tekton Billing!

 

 

 

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