The connected world and social media can be a blessing and a curse. It allows businesses to easily market to a huge audience, but equally if a business does something wrong, the rest of the world gets to know about it very quickly!
And in such a competitive market, where competitors are constantly nipping the heels of your customers, your operation’s credibility is a tangible asset that can help you win customers and foster long-term commercial relationships.
So, how can your billing platform help you enhance your credibility? Keep on reading to find out or call 020 3972 3723 to speak to a member of our team.
Branding your billing platform
Building trust is all important when building a reputable company and appearances shouldn’t be deceiving.
After attracting new customers with slick presentations and a knowledgeable sales team, the appearance and user experience of your billing platform needs to mirror that quality and professionalism, otherwise your new customers may start to think that they’ve been hoodwinked!
Just take a look at the two screenshots below – which one would you want to work with regularly?
Proper branding, that matches the customers own website, not only looks professional but helps build trust with your partners too.
Plus, ZOEY is hosted in your domain – something quite unique to Tekton – to help build your customers’ perception of your operation. Again, this seamless experience builds trust with your end-users and brings their experience much closer to that of working with one of ‘the big 4’ providers, helping your business stand out from the crowd.
Accuracy builds credibility
It goes without saying that your customers need to be confident that their billing is right first time. Customer complaints, especially repeated issues like overbilling, is one of the quickest ways to lose a customer’s confidence and in time, their account to a competitor.
Thankfully, ZOEY is laser accurate on rating, and has a huge array of analysis and reconciliation tools to ensure nothing goes awry. Plus, with our pre-billing checklist, you can adopt a 2-stage review process, where invoices can be flagged and then checked by a billing manager, to ensure accuracy before they are distributed.
With automatic hourly CDR processing, you can rest assured that no usage goes unbilled. Plus, our bureau team are also experts at spotting potential anomalies before any billing goes out, bringing any issues to your attention before it’s too late.
In this age of automation, where consumers are used to receiving bills on the same day each month, it’s not enough to just be accurate in your B2B billing, you have to be consistent too.
Inconsistent bill delivery not only damages your reputation with end-users, but it affects your cashflow too. This means your billing platform and services need to be reliable, with multiple redundancies, to avoid late billing and lost revenue.
With ZOEY, your billing timeline is supported by an infinitely scalable platform to ensure your invoices go out on time every month, no matter the size of your customer base. Plus, ZOEY’s colocation in multiple N-tier data centres guarantees 24/7 operability, even if one data centre goes down!
Discover how to harness the power of the Cloud with ZOEY here
All told, a chain is only as strong as its weakest link. It’s not just the relationship between the reseller and end-customer that builds credibility. The connection between reseller and supplier needs to be supported by the billing system too.
Tekton is entirely independent and works closely with a wide range of wholesalers and networks to ensure ZOEYs compatibility with CDR consumption, SDR reconciliation, and API integrations.
So, if you want to build your credibility in the channel, as well as with your customers, don’t hesitate to get in touch.